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Mandates of Statutory Services and Case Management . South East Europe Consultation “Reform of the Child Care System: Taking Stock and Accelerating Action” Working Group 1 “Organisation of Statutory Services at the Sub-national level” Vladan Jovanovic

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Mandates of Statutory Services and Case Management


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mandates of statutory services and case management

Mandates of Statutory Services and Case Management

South East Europe Consultation

“Reform of the Child Care System: Taking Stock and Accelerating Action”

Working Group 1 “Organisation of Statutory Services at the Sub-national level”

Vladan Jovanovic

Social Innovation Fund, Serbia, Belgrade

content of presentation
Content of Presentation
  • Statutory services functions are mandated by Family Law, Social Assistance Law and the Criminal Law
  • Divorce Procedure – How it Works in Serbia?
  • How to adopt the “Case Management” approach as good practice in all three regulatory regimes?
  • What are the challenges?
what are the statutory social work services
What are the Statutory (Social Work) Services?
  • “A specialized field of social work aimed at improving the social functioning of individuals, families and communities by applying administrative procedures prescribed by written law of a legislative body”

The New Dictionary of Social Work,

Terminology Committee for Social Work, 1995

statutory process
Statutory process
  • Statutory social work service involve statutory process in which an individual has become involved in some form of court case / administrative procedure
    • Placement in alternative care on the basis of committal order
    • Family going through divorce
    • Anyone “in trouble with law” (young offender)
    • Survivor of criminal act against them
on other side
On other side…
  • … we have to differentiate this services/process from
    • Prevention
    • Early intervention
    • Continuum of care
    • Developmental service
criteria eligible to define
Criteria eligible to define…
  • … some service as a Statutory Service
    • Established by Law
      • As a right (Aspect of Human Right)
      • As a measure for protection someone’s right or personal interest based on right
      • As a measure of someone’s social protection
    • Ensured/Provided by “State Entity”
      • Court
      • State Agency
    • Ensured/Provided through formal procedure
      • Court procedure (civic procedure, criminal procedure)
      • Administrative procedure
really what are the statutory services
Really, What are the Statutory Services?
  • Statutory Services Established by Law as a Right, e.g.
    • Right on Cash Benefit - as a State’s response on poverty (Law on Social Assistance)
    • Right on Family Benefit
    • Right on Maternity Benefit
  • … established by Law as a measure of protection, e.g.
    • Placement in social institution
    • Foster care
    • Adoption
    • Guardianship
who is in charge
Who is in Charge?
  • Court has mandate to decide in matters as following
    • Divorce
    • Child custody
      • Sole child custody
      • Joint child custody
    • Visitation
    • Alimony / Child support
    • Financial / Property issues
so who is in charge
So, Who is in Charge?
  • Meanwhile, CSW has mandate on
    • Reconciliation
    • Make an assessment and proposals regarding
      • Custody
      • Visitation
      • Child support
  • CSW has obligation to
    • Define and propose to the court, what is the best interest of child
  • CSW can also carry out Family Mediation Process, and
    • Forward Mediation Agreement to the Court on approval
case management1
Case Management…
  • … as a approach in social work that include activities of
    • Needs assessment of client/service user
    • Arrangement of client’s/service user’s access to direct appropriate services
    • Coordination of resources need to be involved in above mentioned activities
    • Evaluation of service impact on client/service user
what the case management enable
What the Case Management enable?
  • Using an adequatehuman resources
    • From “the house”
    • From other stakeholders / organizations
  • Using/implementing appropriate methods indicated by
    • client’s/service user’s needs, as well as
    • service purpose
  • Time management / Time-saving
how to adopt the case management approach as good practice
How to adopt the Case Management approach as good practice?
  • Case Management can be adopted as a method in practice if
    • It’s regulated
    • It’s standardized as a method
    • Professionals are trained on Case management
    • Agencies are organized on appropriate way
    • Inter-agencies cooperation is settled
what are the challenges i
What are the challenges? (I)
  • Challenges on a system level
    • Laws
    • Inter-ministry cooperation
  • Cooperation on the local level / between agencies
    • Who should be authorized in
      • planning development of services
      • coordination
what are the challenges ii
What are the challenges? (II)
  • Challenges regarding
    • Ethics
    • Standardization
    • Regulatory mechanisms
      • Inspection
      • Supervision
      • Licensing
      • Accreditation