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Mandates of Statutory Services and Case Management

Mandates of Statutory Services and Case Management . South East Europe Consultation “Reform of the Child Care System: Taking Stock and Accelerating Action” Working Group 1 “Organisation of Statutory Services at the Sub-national level” Vladan Jovanovic

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Mandates of Statutory Services and Case Management

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  1. Mandates of Statutory Services and Case Management South East Europe Consultation “Reform of the Child Care System: Taking Stock and Accelerating Action” Working Group 1 “Organisation of Statutory Services at the Sub-national level” Vladan Jovanovic Social Innovation Fund, Serbia, Belgrade

  2. Content of Presentation • Statutory services functions are mandated by Family Law, Social Assistance Law and the Criminal Law • Divorce Procedure – How it Works in Serbia? • How to adopt the “Case Management” approach as good practice in all three regulatory regimes? • What are the challenges?

  3. Statutory Services“Lets speaking the same language!”

  4. What are the Statutory (Social Work) Services? • “A specialized field of social work aimed at improving the social functioning of individuals, families and communities by applying administrative procedures prescribed by written law of a legislative body” The New Dictionary of Social Work, Terminology Committee for Social Work, 1995

  5. Statutory process • Statutory social work service involve statutory process in which an individual has become involved in some form of court case / administrative procedure • Placement in alternative care on the basis of committal order • Family going through divorce • Anyone “in trouble with law” (young offender) • Survivor of criminal act against them

  6. On other side… • … we have to differentiate this services/process from • Prevention • Early intervention • Continuum of care • Developmental service

  7. Criteria eligible to define… • … some service as a Statutory Service • Established by Law • As a right (Aspect of Human Right) • As a measure for protection someone’s right or personal interest based on right • As a measure of someone’s social protection • Ensured/Provided by “State Entity” • Court • State Agency • Ensured/Provided through formal procedure • Court procedure (civic procedure, criminal procedure) • Administrative procedure

  8. Really, What are the Statutory Services? • Statutory Services Established by Law as a Right, e.g. • Right on Cash Benefit - as a State’s response on poverty (Law on Social Assistance) • Right on Family Benefit • Right on Maternity Benefit • … established by Law as a measure of protection, e.g. • Placement in social institution • Foster care • Adoption • Guardianship

  9. Example of Statutory Service: Divorce Procedure – How it Works in Serbia?

  10. Who is in Charge? • Court has mandate to decide in matters as following • Divorce • Child custody • Sole child custody • Joint child custody • Visitation • Alimony / Child support • Financial / Property issues

  11. So, Who is in Charge? • Meanwhile, CSW has mandate on • Reconciliation • Make an assessment and proposals regarding • Custody • Visitation • Child support • CSW has obligation to • Define and propose to the court, what is the best interest of child • CSW can also carry out Family Mediation Process, and • Forward Mediation Agreement to the Court on approval

  12. Case management

  13. Case Management… • … as a approach in social work that include activities of • Needs assessment of client/service user • Arrangement of client’s/service user’s access to direct appropriate services • Coordination of resources need to be involved in above mentioned activities • Evaluation of service impact on client/service user

  14. What the Case Management enable? • Using an adequatehuman resources • From “the house” • From other stakeholders / organizations • Using/implementing appropriate methods indicated by • client’s/service user’s needs, as well as • service purpose • Time management / Time-saving

  15. How to adopt the Case Management approach as good practice? • Case Management can be adopted as a method in practice if • It’s regulated • It’s standardized as a method • Professionals are trained on Case management • Agencies are organized on appropriate way • Inter-agencies cooperation is settled

  16. Challenges

  17. What are the challenges? (I) • Challenges on a system level • Laws • Inter-ministry cooperation • Cooperation on the local level / between agencies • Who should be authorized in • planning development of services • coordination

  18. What are the challenges? (II) • Challenges regarding • Ethics • Standardization • Regulatory mechanisms • Inspection • Supervision • Licensing • Accreditation

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