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Embracing Social Responsibility in Problem Gambling Management

Explore ethical gambling practices and the need for responsible gaming in creating secure and supportive environments for players. Understand the impacts of individual, structural, and situational characteristics on gambling behaviors. Discover tools and practices promoting responsible gaming, and the critical role of social responsibility in online and offline gambling. Learn how companies can enhance player protection and support vulnerable gamblers effectively.

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Embracing Social Responsibility in Problem Gambling Management

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  1. Social responsibility and problem gambling Dr Mark Griffiths Professor of Gambling Studies International Gaming Research Unit Nottingham Trent University (UK) Co-Director, IRGO www.international-responsible-gaming.org

  2. What is Responsible Gaming? • Ethical, regulatory requirement, expected by customers • Responsible gaming is about giving people the choice to play well designed games in a secure and supportive environment • Social responsibility is a necessity not a luxury

  3. World gambling trends(Griffiths, 2001; 2006) • Gambling becoming "technologised" • Gambling coming out of gambling environments • Gambling becoming "asocial" • Mass deregulation • Increased accessibility • (Increased social responsibility)

  4. Influences on gaming behaviour(Griffiths, 2005; Parke & Griffiths, 2006; 2007) Individual Characteristics (Problem) Gambling Behaviour Structural Characteristics Situational Characteristics

  5. Dimensions of responsible gaming (Griffiths & Wood, 2008) Design Behavioural transparency Customer support

  6. Social responsibility tool examples Gaming Assessment Measure - Guidance about Responsible Design PlayScan (SpelKoll - Svenska Spel)

  7. Responsible gaming practices (1)(Griffiths, 2002; Griffiths, Wood, Parke & Parke, 2007) • Advertising and promotion • Industry compliance to codes of conduct • Informed choice • Product purchase • Access by minors • Displaying of helpful information

  8. Responsible gaming practices (2) • Advertising sources of help for gambling problems • Staff training • Design - game and environment • Monitoring player behaviour • Appropriate staff intervention • Support for social impact initiatives • Commitment to social responsibility

  9. Online versus offline gaming • Convenience gambling • Behavioural tracking (positive and negative) • Player identification • Disinhibition effects • Practice/demonstration modes

  10. Conclusions • Online gambling tends to provide less protection for vulnerable gamblers • Therefore higher levels of social responsibility are required • Companies need to focus on the three main SR domains in protecting, supporting and helping clientele

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