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This chapter focuses on the challenges of coordination across functions and business units in operational strategy. It emphasizes the importance of creating incentive compatibilities to minimize conflicts and enhance smoother operations. Firms often organize to reduce transaction costs, which affect how markets and hierarchies function. The concept of double marginalization highlights that profits in vertically integrated firms can exceed those of unbundled firms. Key considerations like transaction characteristics, value chain profit patterns, and channel structures play a crucial role in making informed scope decisions.
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1. Operational Strategy: Balancing Planning and Control Vish V. Krishnan
The University of Texas at Austin
2. 2 Recapping from Last Class Coordination across functions and business units is a major challenge. Creating incentive compatibilities is key. Minimizing incentive incompatibilities essential for smoother functioning. Firms organize themselves to minimize transaction costs. Markets motivate, Hierarchies coordinate. Double marginalization is the phenomenon under which profits in a vertically integrated firm is higher than the combined profit of unbundled firms (with monopoloy power). Transaction characteristics, Value chain profit patterns, and Channel structures should influence scope decisions.