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OmniFind The IBM Enterprise Search Portfolio

Boston KM Forum (April 2007) David M. Cobosco Conor O’Mahony OmniFind Offering Managers. OmniFind The IBM Enterprise Search Portfolio. Information Needs Drive Business Processes. “What contracts have we signed with ACME Corp. involving widgets?” .

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OmniFind The IBM Enterprise Search Portfolio

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  1. Boston KM Forum (April 2007) David M. Cobosco Conor O’Mahony OmniFind Offering Managers OmniFindThe IBM Enterprise Search Portfolio

  2. Information Needs Drive Business Processes “What contracts have we signed with ACME Corp. involving widgets?” Find information needed to complete business tasks “What is the best phone and monthly plan for a heavy email user?” Find products you want to purchase more easily “How do I connect to another network without getting this firewall error on my PC?” Improve problem resolution capabilities for contact center

  3. Why Do Companies Invest in Search Technology?

  4. A Wide Array of Search NeedsThe Enterprise Search Market (Information Access) Types of Enterprise Search: Component Simple Utility Infrastructure Experience-Driven Insightful Search That Understands Semantics, Can Answer Questions Directly, And Can Pull Different Pieces Of Data Together Into Meaningful Analyses. Tunable, Business Controlled Search With Application-specific Interfaces, And Reporting Scalable, Secure Enterprise Search With Broad Reach To Many Content Sources • Self Service • e-Commerce • Contact Centers • Customer Care & Customer Insight • Quality Early Warning • Public Image Monitoring • Compliance & Legal Discovery • BI for the Masses Basic, Unsecured Web Site Or Departmental File System Search • Secure intranet search • Integration of enterprise content • Intranet portals • Platform for search applications • Simple site search • SMB/basic intranet Component Search Engine Or Libraries • OEM

  5. Incremental Capabilities and Value Experience-DrivenSolutions InsightSolutions Component Simple Utility Infrastructure IBM OmniFind Offers Solutions for Every Market Need • Why IBM for Enterprise Search • Multiple solutions for your specific search challenge • Flexibility for growth • Open and extensible architecture • Leading innovation from IBM, our partners, and the community OmniFind Analytics Edition • Advanced content analytics • Mining UI • Insight solution accelerators OmniFind Discovery Edition • Managed userexperience • Navigation & context • Natural language query • Business user rules & controls • Rich reporting OmniFind Enterprise Edition • Scalability • Security • Content reach • Enterpriseintegration • Semantic search OmniFind Yahoo! Edition • Consumability • Website search • File System search • Internet search integration • Lowest TCO Types of Enterprise Search:

  6. No Charge IBM OmniFind Yahoo! Edition for basic intranet or site search Download Today at www.omnifind.ibm.yahoo.com

  7. OmniFind Yahoo! Edition : Sample Customers Decision Critical uses OmniFind Yahoo! Edition to provide healthcare institutions with rapid access to key medical training resources The Anomalies Network uses OmniFind Yahoo! Edition to consolidate a vast document library with public web sites into a comprehensive index for researching paranormal phenomena

  8. Market OmniFind Enterprise Edition for secure intranet search

  9. OmniFind Enterprise Edition : Sample Customers Royal Ahold brought together FileNet, Domino, Quickplace, and HTTP content into a single secure intranet search

  10. OmniFind Discovery Edition for managed user experience search

  11. OmniFind Discovery Edition: Sample Customers Neiman Marcus guides shoppers with simple results, direct navigation to brand-specific subsites Campmor drove 94% improvement in online revenue and increased average order size

  12. OmniFind Analytics Solutions for Business Insight

  13. OmniFind Analytics Solutions: Sample Customers Daksh: Analyze customer service calls to determine agent best practices for auto rental agency. Success metrics include 3.5% improvement in pickup rate. IBM: Analyze customer service calls to automatically determine FAQs for Web self service. Reduced the number of customer calls, lowering the overall operation cost by $500k per year.

  14. Summary • The IBM OmniFind portfolio has expanded rapidly and now offers a full spectrum of search and information discovery capabilities • Basic search through infrastructure platforms through high-value business insight solutions • Delivering value across the globe, to about 300 leading innovators today • We’re aggressively accelerating our leadership strategy by: • Extending our edge in insightful, business-transforming content analytics solutions • Driving more function into our entry-level offerings, bringing new customers to search and to IBM • Integrating capabilities across our portfolio to provide unmatched flexibility and openness • Leveraging IBM’s unparalleled access to enterprise customers • IBM OmniFind is evolving into the only search platform that offers: • Flexible, seamless growth from entry-level search to advanced business analytics • Complete business solutions leveraging best-in-class IBM middleware such as WebSphere Portal, Lotus Domino, and IBM/FileNet content management • A commitment to openness and consumability • Offerings backed by the legendary customer focus, dedication & resources of IBM

  15. Thank You • The hardest part is Done • Take the next Step • Swing by our table and talk to us about your enterprise search challenge. • Go to www.ibm.com/software/data/enterprise-search for more information on OmniFind. • Download OmniFind Yahoo! Edition from www.omnifind.ibm.yahoo.com

  16. OmniFind Market Success • Hundreds of Global Innovators use IBM OmniFind today

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