The Value of Enterprise Search

1. The Value of Enterprise Search Robert Gill & Pieter-Jan De Boeck

2. Today’s Overview

3. Who Are we ? • Content Capital Ltd. • Relatively new company focussed on delivering specialist Enterprise Search expertise tailored to an organisation’s specific business processes. • Our aim is understand and then surface the hidden capital accumulated organisations unstructured content. For Example: • Contract management • Record keeping • Email archiving • Global search across an organisation’s total knowledge

4. What we Offer • Consultancy • Autonomy “Revitalisation” • Guidance on the right Search solution to chose • Development of Data Integration Strategies • Development • Construction/Modification of search systems • Deployment of bespoke data management solutions • Hosting • Outsourcing of Search to lower cost and reduce risk • Support • On-going refinement is essential for an ES platform • Resources are available to train the support function or take on support roles

5. Search Vs. Enterprise Search Search for “Penguin” • Using “Relevancy” not all Penguins are equal ! • Users should be able to get access to the “Right” documents of interest to them, not simply ones containing the correct word ! =

6. Data Explosion !! Company data is growing at an unmanageable rate

7. Why Should you be interested ? • 80% of a businesses information is “unstructured” • Email • PPT / Word / Excel (no control of content ) • Sharepoint !! • This data is effectively “lost” to the organisation • Remaining 20% of structured data is costly to manage • Databases are expensive to own, run and manage • We are suppliers to Service Organisations • Supporting “Knowledge Workers” • Search / Knowledge is key to your clients business. • Need easy access to what they already know In a Knowledge driven business, IT should be built on the ability to find relevant information quickly through a centralised search platform

8. Where are the cost savings ? • Our Enterprise Search solutions will benefit any organisation in a number of ways: • Productivity gains and cost reduction • Better informed decision making through complete informational awareness • Regulatory/Legal compliance with regards to information retention • Information Monetisation

9. Where are the cost savings ? • Time savings when searching for documents • On average 2hrs / day used to retrieve data • Creation of “New Knowledge” • Data Integration / access leads to new discovery • Automation of data curation • Best option is still manual but this is impractical !! • Poor understanding of data value/errors/user compliance • Search systems can automatically extract metadata independent of business process and be updated as necessary • Search queries can then be continually refined to draw out new content

10. Applications of Enterprise Search • Some popular solutions made easy by Enterprise Search: • Global document retrieval across an organisation • Business process aware search • Instant unstructured and structured data retrieval • Powerful meaning based Conceptual Search • Automated document processing and categorisation • Data clustering and Trend analysis • Email traceability and retention • Litigation Management • Real-time Notifications and Alerting • Document Level Security • Automated data mining • Digital access auditing • User Profiling and Expert locator

11. Working Toward “Knowledge Driven” Knowledge Information Data Integration & Availability is key ! Company Maturity Data Time Spent

12. Summary • Enterprise Search != Search • Relevancy is key to better searching • ES Should be the core of any knowledge driven organization • Key to Finance / Insurance / Legal • Massive areas of Application • Anywhere where data is surfaced / consumed

13. Questions?