Enterprise Disclosure Management IBM Cognos FSR

1. Enterprise Disclosure Management IBM Cognos FSR Visit us on the web: http://www-01.ibm.com/software/analytics/fsr/cognos-fsr/

2. New Challenges for CFO and Office of Finance • ‘New normal’ of complex reporting requirements: • Regulatory reporting & industry submissions • Global statutory reporting • GAAP to IFRS transition • Proliferation of XBRL mandates • Solvency II • SOX & Dodd Frank compliance • CSR and Sustainability Reports • Exchange Listing Requirements • Increasing enforcement • More prominent role of CFO and Office of Finance: • Streamline global finance operations • Re-focus effort to more value added analysis • Consolidate explosion of financial/operational data • Strengthen financial reporting • Minimize financial misstatements

3. Consolidations ERP OLAP Data Warehouse Manual processes no longer sustainable Management & Executive Presentations • No way to combine financial results with narrative, descriptive information • Existing report writing systems incomplete • Lack of enterprise interoperability • Over-reliance on MS Word & MS Excel shared via e-mail • Manual processes dominate the ‘Last Mile’ • High degree of risk • Little or no security, controls, audit trail or transparency • Addition of global XBRL mandates adds more complexity • Manual process is repeated each reporting period Contributors Reviewers Approvers Statutory and Regulatory Reports DocumentManagers Budget & Variance Reports Report Consumers

4. IBM Cognos FSR – a single, secure platform for enterprise disclosure management • Proactively prepare for continuing growth of global regulatory, statutory and investor demands for more transparency and disclosure • Ensure proper controls, audit trail and transparency into each step of the reporting process • Enforce global process ownership through standardized and streamlined finance operations • Enable faster communication between team members – leading to faster judgment and decision making • Spend less time on admin and bean-counting processes… • ….And more time focusing on tasks that enable your organization to make better, more intelligent decisions

5. Consolidations ERP OLAP Data Warehouse IBM Cognos FSR – How it works Collaborate/Edit/Approve Collect Report • Regulatory reports & industry submissions (incl. XBRL) • Statutory accounts & reports (10-K/10-Q) • Monthly/quarterly board books • Internal formatted management reports • CEO/CFO Packages • Press releases & announcements • Stock exchange submissions IBM Cognos FSR Compliance Checklists BusinessRules Security Contributors Reviewers EDGAR-HTML Document Managers Auditors

6. IBM Cognos FSR –Reports integrated to authentic data sources • Dynamic reports automatically update in near real-time from authentic data sources • 24 x 7 access to authentic enterprise data without involving IT Integrate with authentic enterprise data sets Data flows to reports in FSR

7. IBM Cognos FSR – Eliminate manual processes through automation • Create reports once…no need for one off or recreating reports each week/month/quarter Reinsurance and other amounts recoverable reflect amounts due from reinsurers and policyholders to cover incurred but not reported and pending claims for minimum premium products and certain administrative services only business where the right of offset does not exist. See Note 10 for additional information on reinsurance. For the three months ended March 31, 2012, actual experience differed from the Company’s key assumptions resulting in favorable incurred claims related to prior years’ medical claims payable of $40 million, or 0.5% of the current year incurred claims as reported for the year ended December 31, 2011. Actual completion factors resulted in a reduction in medical claims payable of $17 million, or 0.2% of the current year incurred claims as reported for the year ended December 31, 2011 for the insured book of business. Actual medical cost trend resulted in a reduction in medical claims payable of $23 million, or 0.3% of the current year incurred claims as reported for the year ended December 31, 2011 for the insured book of business. Reinsurance and other amounts recoverable reflect amounts due from reinsurers and policyholders to cover incurred but not reported and pending claims for minimum premium products and certain administrative services only business where the right of offset does not exist. See Note ##rnote for additional information on reinsurance. For the ##D<cqmel> ##D<cqe>, actual experience differed from the Company’s key assumptions resulting in ##D<cqqheamcpfavor> incurred claims related to prior years’ medical claims payable of $##D<cqqheamcppyin*-1> million, or ##D<cqqheamcppyd%in> of the current year incurred claims as reported for the year ended ##D<cye-1>. Actual completion factors resulted in ##D<cqqheamcpcfactordir> in medical claims payable of $##D<cqqheamcpcfactor> million, or ##D<cqqheamcpcfactor%> of the current year incurred claims as reported for the year ended ##D<cye-1> for the insured book of business. Actual medical cost trend resulted in ##D<cqqheamcptrenddir> in medical claims payable of $##D<cqqheamcptrend> million, or ##D<cqqheamcptrend%> of the current year incurred claims as reported for the year ended ##D<cye-1> for the insured book of business. Reinsurance and other amounts recoverable reflect amounts due from reinsurers and policyholders to cover incurred but not reported and pending claims for minimum premium products and certain administrative services only business where the right of offset does not exist. See Note 10 for additional information on reinsurance. For the three months ended March 31, 2012, actual experience differed from the Company’s key assumptions resulting in favorable incurred claims related to prior years’ medical claims payable of $40 million, or 0.5% of the current year incurred claims as reported for the year ended December 31, 2011. Actual completion factors resulted in a reduction in medical claims payable of $17 million, or 0.2% of the current year incurred claims as reported for the year ended December 31, 2011 for the insured book of business. Actual medical cost trend resulted in a reduction in medical claims payable of $23 million, or 0.3% of the current year incurred claims as reported for the year ended December 31, 2011 for the insured book of business. Use “variables” to change once...update everywhere • …and how it looks when the report is generated Variable used is ringed...

8. IBM Cognos FSR – Enhance controls and auditability • Activity Dashboard • See what everyone is working on at any time • Complete transparency into the process • Business rules and automated validation • FSR automatically finds errors and report discrepancies • Workflow & Task Management • Visibility into every step of the approval process • Integrate workflow steps to compliance checklists to ensure proper checks are completed • Robust audit trail reporting • Track all changes – who made the edit? When? Where? • Compare and blackline any 2 versions of the document

9. IBM Cognos FSR – Integrated ‘Tag Once’ XBRL Tagging • Extend controls and transparency to XBRL tagging • Experienced global XBRL services & support • Support for multiple global XBRL XBRL & iXBRL taxonomies EDGAR-HTML

10. How do customers use IBM Cognos FSR? • Local & regional statutory reporting • Regulatory reporting • Solvency II • Global XBRL tagging & filing requirements • GAAP to IFRS conversion • Internal performance reporting and file management • Controls & compliance requirements • Public sector budgets and annual reports • Corporate Social Responsibility (CSR) reports • Stock Exchange reporting requirements