40 likes | 149 Views
Learn how PoolCorp, a top wholesale distributor of pool, spa, and irrigation supplies, focuses on customer satisfaction and industry growth through innovative programs and strategic initiatives. Discover their success story and commitment to adding value for customers.
E N D
POOLCORPFocus On The Customer Steve NelsonVice President, Operations NAW Executive SummitJanuary 29-31, 2008Washington, DC
POOLCORP Profile • Industry • Exclusively Wholesale Distribution of • Swimming Pool, Spa, Irrigation Supplies • Approximately 5 million InGround • Residential Pools • > 300K New Per Year • Approximately 3.8 Million AboveGround • Residential Pools • > 200K New Per Year • Company • 3,400 Employees • 70,000 Wholesale Customers • Greater Than 100,000 SKUs • 6.1 Million Square Feet Under Roof • Approximately 25 Acquisitions Account for 203 of the 275 Service Centers in 8 Countries • Customer typically unsophisticated – phone, fax, or bring orders to the service center • Results • Estimated U.S. Market Share • Pool: 35%+ • Irrigation: 9%+ • $1.9 B Sales 2006, 21% CAGR ’97-’06 • $540 M GP 2006, 25% CAGR ’97-’06 • $167 M OI 2006, 30% CAGR ’97-’06 • $ 95 M NI 2006, 34% CAGR ’97-’06 Young, Niche Industry; Results Achieved Through Leadership
Adding Value For Our Customers • Focus – Internal • Decrease Transaction Time • Minimize Booking & Billing Errors • Readily Available Inventory • Focus – External • Grow the Industry • Grow Our Customers’ Business • Programs To Achieve The Focus • Website For Information And Lead Generation • Backyard Place • Service Parts On Line • Customer Sales Books • EDI With Customers • On Trac • KIOSC/Source Disc • VMI Enable Employees To Help Customers
Accomplishing The Value Add • Internal Systems • IT Reliability • Equipment Investment • Partnering With Software Provider • Relocation Of Primary Systems To Secure “Bunker” Pre-Katrina • Data Warehouse With World Class Extraction Tools • Corporate Culture • Market Ownership • Inventory Availability, Then Inventory Turns • Benevolent Assimilation • Flexibility Versus Standard Practices Manage Risk, Eliminate Barriers, Customer Sensitive Flexibility