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Focus on the Customer. Building a Customer-Focused School Nutrition Program. Customer Service. A combination of product, price, presentation, support, information, and delivery that has value to the customer. Lesson 1: Course Overview. The child is the primary customer.

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Presentation Transcript
focus on the customer

Focus on the Customer

Building a Customer-Focused

School Nutrition Program

customer service

Customer Service

A combination of product, price, presentation, support, information, and delivery that has value to the customer.

lesson 1 course overview
Lesson 1: Course Overview
  • The child is the primary customer.
  • All members of the school nutrition team (SNT) are involved.
  • How to build a customer-focused program.
  • Customer service is the key.
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questions
Questions
  • What do you expect of a salesperson when you are the customer?
  • What should children expect of school nutrition personnel when they are customers of the cafeteria?

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major focus areas
Major Focus Areas
  • The child is the primary customer of the school nutrition program.
  • Customer service is the key to customer satisfaction and effective programs.
  • How to build a customer-focused school nutrition program.
lesson topics
Lesson Topics

Lesson 2: Know the Customer

Lesson 3: Customer Service is the Key

Lesson 4: Responsibility for Customer Service

Lesson 5: Rate Your Customer Service

Lesson 6: Achieve Customer Satisfaction

Lesson 7: Plan a Customer-Focused Program

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9

9

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Where we’ve been today...

  • Where we’re going next...
  • While we’re apart...
  • See you next time!

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This training was conducted by the

National Food Service Management Institute

The University of Mississippi

www.nfsmi.org

800-321-3054

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National Food Service Management InstituteThe University of Mississippi

  • Mission: To provide information and services that promote the continuous improvement of child nutrition programs
  • Vision: To be the leader in providing education, research, and resources to promote excellence in child nutrition programs