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CSC100. How SharePoint can make you a Rock Star. Paul Miller Collaboration Product Manager Aaron Rafus Collaboration Evangelist McKesson Corporation. Know Your Company. Fortune 18 – $93 billion in revenues (FY07) More than 32,000 employees dedicated to healthcare ▼

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How SharePoint can make you a Rock Star


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how sharepoint can make you a rock star

CSC100

How SharePoint can make you a Rock Star

Paul Miller

Collaboration Product Manager

Aaron Rafus

Collaboration Evangelist

McKesson Corporation

know your company
Know Your Company
  • Fortune 18 – $93 billion in revenues (FY07)
    • More than 32,000 employees dedicated to healthcare ▼
  • OldestU.S. healthcare company
    • Established 1833 – nearly 175 years driving innovation inhealthcare
  • Onlycompany offering solutions at every point of care
  • Deep clinical, IT and process expertise

Exit

Know your

Peeps

1

know major business initiatives
Know Major Business Initiatives

McKessonDistributionSolutions

McKesson

Technology

Solutions

  • No. 1 pharmaceutical distributor in U.S., Canada and Mexico
  • No. 1 primary care and extended care medical-surgical supply distributor
  • No. 1 independent retail pharmacy franchise, Health Mart
  • No. 1 generic drug distributor
  • No. 1 in hospital pharmacy robotics
  • No. 1 in care management software and services for payors
  • No. 1 in disease management for Medicaid agencies
  • Leader in clinical, revenue cycle and resource management
  • More “Best in KLAS” products than any other company

Exit

Know your

Peeps

1

know your politics
Know Your Politics

Exec Council

  • Set enterprise-wide vision for the role of McKesson Shared Services (MSS)
  • Highest authority for Shared Services governance
  • Approve overall Capital and Expense limits for Shared Services budgets and major investments

Steering Body(McKesson)

Report out on Shared Service Performance

Vision definition

Exit

Know your

Peeps

  • Ensure Shared Services priorities align with business needs
  • Review and approve decisions made by the Buyers Council
  • Resolve issues escalated by BC
  • Approve budgets and establish financial accountability

Governance Board

1

Direction Setting Body(MSS)

Escalate issues and provide report outs

Direction setting

Provide recommendations

  • The C-IT “Board of Directors”
  • Composed of BU CIOs
  • Decide what products C-IT offers
  • Design and present new shared product offerings, according to TC standards/direction
  • Manage C-IT shared product offerings to BC

PM

BC

Buyer and Technology Councils

C-IT Product Management

Working Body(IT SS)

  • Define architecture standards & technology direction
  • Create common framework for technology sourcing
  • Review opportunities to share technologies across BUs

TC

Approve recommendations and prioritize initiatives

know your own it limitations
Know Your Own IT Limitations

“Keep email up and make it cheap”

- BU

One McKesson IT – Future State

  • Strategy driven
  • Leads business
  • Competitive
  • Fully integrated IT portfolio for McKesson operations
  • External customer and market centric
  • Innovation-based value
  • Best in Class workplace

Strategic Partner to Business – FY08/FY09

  • Business + Financial mgmt competencies
  • Service maximization/ Differentiation
  • Product & Services Management
  • Strategic planning linkage with BUs
  • Service Level cost/quality Differentiator
  • Business-process based value

Exit

Know your

Peeps

1

IT as a Services Business – FY07/FY08

  • Process disciplines
  • Internal customer and service centric
  • Standards
  • Cost containment
  • Proactive / Transparent
  • Customer Relationship mgmt
  • Catalog-based operations
  • Establishing baseline metrics
  • Project implementation
  • Improve employee sat and capability

“We think you might be interested in Service X ….”

- C-IT

“Give me a corporate-wide standard for IM”

- BU

collaborate with anyone anywhere at any time
Collaborate withAnyone, Anywhere, at Any Time

EASY to understand

One McKesson

Exit

Create a

brand

2

IT needs a winning platform

Low-Tech to High-Tech

the sharepoint business at mckesson

The SharePoint “Business” at McKesson

Running C-IT as a business

Large, complex, distributed, diverse marketplace

Exit

Develop marketing

plan

3

Product

Promotion

Price

Marketing Mix (4P’s)

Place(Distribution)

translate brand to orderable services claim email and office for credibility critical mass
Translate brand to orderable services"Claim" Email and Office for Credibility, Critical Mass

Exit

Create a

brand

2

set realistic expectations adoption
Set Realistic Expectations: Adoption

Video,

Voice

SharePoint Enterprise:Workflow, Excel Services, Forms

SharePoint: Team Workspace

Instant Messenger / Live Meeting

Exit

Create a

brand

2

Adoption Complexity

EMAIL

Breadth of Adoption

set realistic expectations delivery
Set Realistic Expectations: Delivery

Exit

Develop marketing

plan

3

slide15

Exit

Develop marketing

plan

The SharePoint “Business” at McKesson

3

Product

Promotion

Price

Marketing Mix (4P’s)

Place(Distribution)

slide16

Develop Communication Plans

Targeted to Each Audience

Exit

Create a

brand

2

for it establish as a major category
For IT: Establish as a major Category

Exit

Develop marketing

plan

3

for cios service catalog

Exit

Develop marketing

plan

3

For CIOs: Service Catalog
slide20

Exit

Develop marketing

plan

The SharePoint “Business” at McKesson

3

Product

Promotion

Price

Marketing Mix (4P’s)

Place(Distribution)

bundling costs with pcs drives universal adoption

Exit

Develop marketing

plan

3

Bundling Costs with PCsdrives Universal Adoption
  • SharePoint
  • Infrastructure
  • Storage
  • H/W
  • S/W

Other CIT CCs

Cost Centers

Collab. Delivery

CIT Run

Labor

Excel

Labor

Excel

1st line Mgr Estimates

CIT Estimates

CC

Excel

Indirect Labor

Cost Pools

Direct Labor

Infrastructure

Cost Driver

Per-use charge, bundled in EUC Subscription

“EUC” = End User Computing device, i.e. a Laptop or Desktop PC

slide22

Exit

Develop marketing

plan

The SharePoint “Business” at McKesson

3

Product

Promotion

Price

Marketing Mix (4P’s)

Place(Distribution)

collaboration caf
Collaboration Café
  • Weekly company-wide user group
  • Topic-based demonstration
  • Open Q&A
  • Sessions are recorded for download and podcasts

Exit

Perform at

small venues

4

small projects for key customers
Small ProjectsFor Key Customers
  • Project management dashboard
  • “Replace Excel” with SharePoint lists
  • Sales training management system

Exit

Perform at

small venues

4

sharepoint administrator certification
SharePoint Administrator Certification
  • Required for obtaining first SharePoint Site
  • 2 hour admin training course
  • Web based certification test

Exit

Build fan

membership

5

sharepoint users group
SharePoint Users Group
  • Steering committee consisting of thought leaders in the field
  • Communications and project updates
  • Enhancement request process for submission and approval

Exit

Build fan

membership

5

dealing with the critics myths from the naysayers
Dealing with the CriticsMyths from the Naysayers
  • If a product is easy to use and is not exorbitantly expensive, it must not be enterprise ready
  • Microsoft is new to the portal space, they need time to mature the SharePoint Product

Exit

Dealing with

the critics

6

someone should have told
Someone should have told…

Wright Brothers

Microsoft – XBOX

Exit

Dealing with

the critics

6

dealing with the critics myths from the naysayers1
Dealing with the Critics Myths from the Naysayers
  • If a product is easy to use and is not exorbitantly expensive, it must not be enterprise ready
  • Microsoft is new to the portal space, they need time to mature the SharePoint Product
  • SharePoint cannot do “complex content management”
  • Users are generally hungry for advanced features and functions
  • Users want IT to do everything for them

Exit

Dealing with

the critics

6

It is not complex to manage content in SharePoint

sharepoint online @ mck
"SharePoint Online" @ McK
  • SharePoint can do 90% of what 90% of users need
  • SharePoint is a learn / extend as you go solution
  • Power users do not represent the majority

Complexity

KPI

BDC

Data Views

Custom Web Parts

Development

Managing PagesProject Tasks

Personalization

Excel Services

Configuration

Exit

Dealing with

the critics

6

Document Management

Basic Content Management

Basic Search

Out of the box

Number of users

the big show sharepoint for all mckesson
The "Big Show"SharePoint for all McKesson
  • New infrastructure to support all McKesson users
  • SharePoint 2007 Upgrade (6200 sites)
  • SharePoint as a shared service offering
  • Consolidated Collaboration and Exchange teams
  • Enterprise level support

Exit

The BIG

SHOW

7

our focus sharepoint adoption
Our focus: SharePoint Adoption

SharePoint becomes

enterprise standard

Exit

The BIG

SHOW

7

sharepoint governance is distributed governance
SharePoint Governance isDistributed Governance
  • My McKesson HR
  • My Travel
  • Corporate Directory
  • Corp Communications

McKNet

  • Global Search
  • Global Site Directory
  • Collaboration support and training documents

Collaborate

  • Business Unit Collaboration Champion
  • Define taxonomy
  • Promote sites/content to formal structure
  • Policies and standards

Exit

Sell out to

Corporate

8

Business Unit

  • BU Search
  • BU Site Directory
  • BU news
  • BU Contacts
  • Department Administrators
  • Grant User access
  • Define site content and document structure
  • Content Approval prior to publishing

Dept 1

Dept 2

Dept 3

Dept 4

  • Transient sites
  • Workspaces
  • NOT SEARCHABLE
  • Site Administrators
  • Build and manage sitesand workspaces
  • Add Users
pros and cons of distributed governance
Pros and Cons of Distributed Governance
  • Pros
      • Fit for a large, diverse company(with multiple, independent BU’s)
      • Growth occurs unfettered by CIT
        • New sites require a sponsor
  • Cons
      • More complex than single, central point of control
  • Opportunities
      • Information Lifecycle Management
      • Administration Lifecycle Management

Exit

Sell out to

Corporate

8

the road has challenges
The Road has Challenges
  • Collaboration ownership
  • Legacy process for site maintenance “IT manages our site”
    • Some organizations wanted results without any engagement on their part
  • Desktop settings
  • SharePoint dependency on IE, Office, and Windows settings/version
  • Microsoft Update conflicts

Exit

Perfect

your craft

9

  • Multi domain environment
  • Many domains ,some without trust
    • NT 4.0
    • AD 2000
    • AD 2003
  • Separate Exchange environments
  • Demand management
  • Everyone needs help, how and when do we reach them all?
  • Managing and approving site wide enhancements requests
a few sour notes
A few sour notes
  • Exposed SharePoint 2007 features to end users too early
  • Expected equal outcomes for all orgs
  • Staffed SharePoint with “warm bodies”

Exit

Perfect

your craft

9

7 keys to success
7 Keys to Success
  • Package SharePoint as a service offering.
  • Maintain a recurring dialog with key users.
    • Collaboration Café
  • Formally empower groups to be successful.
    • SharePoint Administrator Certification
  • Trust users - Decentralized ownership and administration.
  • KISS – “SharePoint Online”
  • Be ready for advanced users.
    • Internal Collaboration Professional Services
  • Don’t go it alone!

Exit

Perfect

your craft

9

managing the label
Managing the Label

Exit

Find the

“Next Big Thing”

10

sharepoint kpis
SharePoint KPIs

Exit

Find the

“Next Big Thing”

10

collaboration kpis
Collaboration KPIs

Exit

Find the

“Next Big Thing”

10

leverage sharepoint brand
Leverage SharePoint Brand

Exit

Find the

“Next Big Thing”

10

SharePoint

from sharepoint rock star to
From SharePoint Rock Star to…

Exit

Find the

“Next Big Thing”

10

Collaboration

(SharePoint, Email)

slide54

SUBMIT AN EVALUATION

For a chance to win an 8GB ZUNE!

Submit evaluations on MySPC

www.MicrosoftSharePointConference.com

slide55

© 2008 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.

The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.