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Langara College. WELCOME. An introduction to your Employee Assistance Program (EAP). Agenda. What is an EAP? How do I get help? What can I expect when I call? What Services are provided? Confidentiality Question & Answer Period. Who is FGI?. Canada’s largest EAP firm

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Langara College


An introduction to your

Employee Assistance Program


  • What is an EAP?
  • How do I get help?
  • What can I expect when I call?
  • What Services are provided?
  • Confidentiality
  • Question & Answer Period
who is fgi
Who is FGI?
  • Canada’s largest EAP firm
  • 20 years of experience
  • Proudly serve over 1800 organizations
  • Offer widest array of human support services
what is an eap
What is an EAP?
  • Your EAP is a voluntary, bilingual and confidential service that provides employees and eligible family members:
    • valuable information & resources
    • professional short-term counselling services for individuals, couples and families
  • The goal of the EAP is to help you find solutions for personal or work life issues.
getting help through your eap is easy convenient and confidential
Getting help through your EAP is easy, convenient and confidential

English language services: 1-800-268-5211

1-800-363-6270 (TDD - for hearing impaired)

Service en français : 1-800-363-3872

ATS: 1-800-263-8035

(personnes malentendantes)


Visit us at www.fgiworldmembers.com

Accessible 24 /7/365

client services pathway
Client Services Pathway

Care Access Centre

Crisis Counselling

Professional Counselling

WorkLife Balance Services/Resources

Assessment & Plan Development



Short-Term Counselling

Closure &Follow-up

what does my eap provide
What Does My EAP Provide?

WorkLife Balance Services

  • One-on-one consultation and support from trained professionals.
  • Information and resource services to address questions or concerns on a wide array of topics.
  • Web-based information via your “Members Only” site at www.fgiworldmembers.com
worklife balance services resources
WorkLife Balance Services & Resources
  • Childcare Concerns
  • Eldercare
  • Homecare
  • Family Leave Support
  • Career Counselling
  • Legal Information
  • Financial Counselling
  • YouthLine
professional counselling

What Does My EAP Provide?

  • Short-term, confidential counselling with the most experienced counselling professionals.
  • Extensive national network of counsellors.
  • Can be accessed in-person, telephonically.
  • Crisis counselling available 24/7/365.
common issues
Common Issues

Stress Management

Couple/Family Issues

Work-related Issues


Health Issues


Children’s Issues

Alcohol/Drug Misuse

Other Addictions

Crisis Counselling


Your participation, as well as the content of your discussions with the counsellor is...


  • Information is released only with your informed, written, legal consent.
  • Files are securely kept at the EAP office.
  • Appointments are arranged to promote anonymity.
  • Professional code of ethics is followed.
we value your feedback
We Value Your Feedback

You can help us to improve our services by:

  • Calling our intake centre
  • Sending in evaluation forms