CHARTER MARK-A MANAGER’S PERSPECTIVE. Introduction to the Business Charter Mark Presentation Charter Mark Process Charter Mark Outcomes. Landlord Services. D istrict H ousing C ommunity N etwork. Regeneration Partners. CHARTER MARK PREPARATION. Self-Assessment Develop Action Plan
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CHARTER MARK-A MANAGER’S PERSPECTIVE • Introduction to the Business • Charter Mark Presentation • Charter Mark Process • Charter Mark Outcomes
CHARTER MARK PREPARATION • Self-Assessment • Develop Action Plan • Gather Evidence-Use Best Practice • Adequate Staff Resources • Staff Ownership • Customer Involvement
CHARTERMARK PROCESS Day one • Introduction to Office • Assessment of Criteria 1-3 • DHCN Meeting • Inter-Agency Partnership Meeting • Site Visits
CHARTERMARK PROCESS Day 2 • Assessment of Criteria 4-6 • Staff Interviews • Decisions and Feedback
CHARTERMARK OUTCOMES • Better Quality of Service • Staff Recognition • Community Recognition • Continuous Improvement • Positive Public Relations