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CHARTER MARK-A MANAGER’S PERSPECTIVE

CHARTER MARK-A MANAGER’S PERSPECTIVE. Introduction to the Business Charter Mark Presentation Charter Mark Process Charter Mark Outcomes. Landlord Services. D istrict H ousing C ommunity N etwork. Regeneration Partners. CHARTER MARK PREPARATION. Self-Assessment Develop Action Plan

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CHARTER MARK-A MANAGER’S PERSPECTIVE

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  1. CHARTER MARK-A MANAGER’S PERSPECTIVE • Introduction to the Business • Charter Mark Presentation • Charter Mark Process • Charter Mark Outcomes

  2. Landlord Services

  3. District Housing Community Network

  4. Regeneration Partners

  5. CHARTER MARK PREPARATION • Self-Assessment • Develop Action Plan • Gather Evidence-Use Best Practice • Adequate Staff Resources • Staff Ownership • Customer Involvement

  6. CHARTERMARK PROCESS Day one • Introduction to Office • Assessment of Criteria 1-3 • DHCN Meeting • Inter-Agency Partnership Meeting • Site Visits

  7. Taughmonagh Learning Centre

  8. Computer Literacy

  9. Child Care…

  10. CHARTERMARK PROCESS Day 2 • Assessment of Criteria 4-6 • Staff Interviews • Decisions and Feedback

  11. CHARTERMARK OUTCOMES • Better Quality of Service • Staff Recognition • Community Recognition • Continuous Improvement • Positive Public Relations

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