TOTAL QUALITY MANAGEMENT. PRESENTED BY: VIPIN GOYAL PGDM 2 ND SEM. SECTION-C. TOTAL QUALITY MANAGEMENT`. TQM is about: Total customer satisfaction Totality of functions Total range of products and services
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TOTAL QUALITY MANAGEMENT PRESENTED BY: VIPIN GOYAL PGDM 2ND SEM. SECTION-C
TOTAL QUALITY MANAGEMENT` TQM is about: • Total customer satisfaction • Totality of functions • Total range of products and services • Addressing all aspects and dimensions of quality • Involving everyone and demanding total commitment from all in the org towards the achievement of the objective
Benefits of TQM • Improved Quality • Employee Participation • Team Work • Internal & External Customer Satisfaction • Productivity ,Communication • Profitability & Market Share
Toyota Total Quality Management • Toyota Motor Corporation (TMC) is one of the global leading manufacturing companies with nearly 70 years in the market and has become the world’s third largest vehicle manufacturer with a wide range of models and high technology. Toyota was founded in 1919. 5S in Toyota Motor Corporation • Sifting • Sorting • Spick ‘n’ span • Sustainance • sweeping