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Business Communication

Business Communication

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Business Communication

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  1. Business Communication Chapter 9 Writing Reports

  2. Objectives • Classify reports • Identifysteps in planning a report • Know when to use direct/indirect order • Create a report outline • Know the parts of an informal report • Write an informal report • Know when to use a formal report • Identify parts of a formal report • Plan and prepare a formal report

  3. Vocabulary

  4. Vocabulary

  5. Fact • Say factthree times • Sentence: It is a factthatIllinois state law states, it is illegal to speak English. The officially recognized language is "American." • Dictionarydefinition: a piece of information about circumstances that exist or events that have occurred • Student-friendly definition: something believed to be true

  6. Fact • Turn to your elbow buddy and tell them something you know is a fact…use the word fact as you tell them

  7. Opinion • Say opinion three times • Sentence: It ismy opinion that BYU is the worst school in Utah, if not the entire United States. • Dictionarydefinition: A belief or conclusion held with confidence but not substantiated by positive knowledge or proof • Student-friendly definition: something believed to be true but has no proof to back it up

  8. Opinion • Turn to your elbow buddy and tell them your opinion of school …use the word opinion as you tell them

  9. Idea • Say ideathree times • Sentence: It isa dumb idea to date several girls at the same time. • Dictionarydefinition: Something, such as a thought or conception, that potentially or actually exists in the mind as a product of mental activity • Student-friendly definition: a thought

  10. Idea • Turn to your elbow buddy and tell them a great/or dumb idea you have had before …use the word idea as you tell them

  11. Annual • Say annualthree times • Sentence: It isan annual tradition in my family to go to my Grandma’s house on Christmas Eve. • Dictionarydefinition: Recurring, done, or performed every year • Student-friendly definition: yearly

  12. Annual • Turn to your elbow buddy and tell them an annual tradition you have in your family …use the word annual as you tell them

  13. Stockholders • Say stockholdersthree times • Sentence: I would like to be a stockholder in Coca-Cola because I would make lots of money. • Dictionarydefinition: One who owns a share or shares of stock in a company • Student-friendly definition: someone who owns part of a company

  14. Stockholders • Turn to your elbow buddy and tell them a company you would like to be a stockholder in.

  15. Interview • Say interview three times • Sentence: I will interview three people on Thursday for the marketing position. • Dictionarydefinition: A formal meeting in person, especially one arranged for the assessment of the qualifications of an applicant. • Student-friendly definition: meeting with someone to find out information about that person

  16. Interview • Turn to your elbow buddy and tell them about an interview that you have had before …use the word interview as you tell them

  17. Expert • Say expert three times • Sentence: Simon Cowell was an expert judge on American Idol. • Dictionarydefinition: A person with a high degree of skill in or knowledge of a certain subject • Student-friendly definition: someone that knows a lot about a topic

  18. Expert • Turn to your elbow buddy and tell them something you are an expert about …use the word expert as you tell them

  19. Expensive • Say expensivethree times • Sentence: One day I hope to own an expensive car. • Dictionarydefinition: Requiring a large expenditure • Student-friendly definition: lots of money

  20. Expensive • Turn to your elbow buddy and tell them something you would like to own that is expensive…use the word expensive as you tell them

  21. Data • Say data three times • Sentence: She collected all the data she needed and decided not to go on a second date with Bob. • Dictionarydefinition: Factual information, especially information organized for analysis or used to reason or make decisions. • Student-friendly definition: information

  22. Data • Turn to your elbow buddy and tell them data you have collected before…use the word data as you tell them

  23. Searchengine • Say searchenginethree times • Sentence: My favorite search engine to use is Google. • Dictionarydefinition: A software program that searches a database and gathers and reports information that contains or is related to specified terms. • Student-friendly definition: program that finds information for you

  24. Searchengine • Turn to your elbow buddy and tell them your favorite search engine to use…use the word search engine as you tell them

  25. YourTurn • Your group will be assigned a few vocabulary words. • You need to • find the definition • create a student-friendly definition • use the word in a sentence

  26. Group 1 • Web site • Budget • Troubleshooting • Subtopic • Impress • Glossary • Guidelines • Visual Aid • Table of Contents

  27. Group 2 • Classified • Formal • Informal • Preliminary • Period • Analysis • Investigated • Probable • Executive Summary

  28. Group 3 • Manuscript • Research • Logical sequence • Objective • Accomplish • Aspects • Boundaries • Broad • Appendix

  29. Group 4 • Completion • Sources • Markets • Questionnaire • Compiling • Conclusions • Consult • Validity • Wildcard

  30. Group 5 • Reliability • Dramatically • Favorable • Reasonable • Routine • Supplementary • Parallel • Report • Boolean operators

  31. Group 6 • Informational reports • Analytical reports • Scope • Timeline • Primary research • Secondary research • Survey • Observation

  32. Group 7 • Documentation • Bibliography • Outline • Hypothesis • Alternative • Analyze • Conclusion • Recommendation

  33. What styles of reports are there?

  34. What is the purpose of a report?

  35. What types of formats can reports be in?

  36. What does it mean to identify the problem or topic?

  37. What does it mean to determine the scope?

  38. What does it mean to develop a timeline?

  39. What is primary research?

  40. What is secondary research?

  41. How do you evaluate data sources?

  42. What are bibliography notes?

  43. What are research notes?

  44. How do you create a report outline?

  45. How do analyze data?

  46. What does it mean to draw conclusions and make recommendations?

  47. Types of Report • Indicatewhetheryouwould use an informational or an analytical report in response to eachrequest.

  48. Report Style and Format • Indicate the style (formal or informal) and format (letter, memo, or manuscript) for each report.

  49. Report Research • As a group, you have been asked to do research for a report on waysyourcompanycanimprovecustomer service. • Turn in: • Article • Topicoutline • Bibliography • Research note