
Business Communication Chapter 9 Writing Reports
Objectives • Classify reports • Identifysteps in planning a report • Know when to use direct/indirect order • Create a report outline • Know the parts of an informal report • Write an informal report • Know when to use a formal report • Identify parts of a formal report • Plan and prepare a formal report
Fact • Say factthree times • Sentence: It is a factthatIllinois state law states, it is illegal to speak English. The officially recognized language is "American." • Dictionarydefinition: a piece of information about circumstances that exist or events that have occurred • Student-friendly definition: something believed to be true
Fact • Turn to your elbow buddy and tell them something you know is a fact…use the word fact as you tell them
Opinion • Say opinion three times • Sentence: It ismy opinion that BYU is the worst school in Utah, if not the entire United States. • Dictionarydefinition: A belief or conclusion held with confidence but not substantiated by positive knowledge or proof • Student-friendly definition: something believed to be true but has no proof to back it up
Opinion • Turn to your elbow buddy and tell them your opinion of school …use the word opinion as you tell them
Idea • Say ideathree times • Sentence: It isa dumb idea to date several girls at the same time. • Dictionarydefinition: Something, such as a thought or conception, that potentially or actually exists in the mind as a product of mental activity • Student-friendly definition: a thought
Idea • Turn to your elbow buddy and tell them a great/or dumb idea you have had before …use the word idea as you tell them
Annual • Say annualthree times • Sentence: It isan annual tradition in my family to go to my Grandma’s house on Christmas Eve. • Dictionarydefinition: Recurring, done, or performed every year • Student-friendly definition: yearly
Annual • Turn to your elbow buddy and tell them an annual tradition you have in your family …use the word annual as you tell them
Stockholders • Say stockholdersthree times • Sentence: I would like to be a stockholder in Coca-Cola because I would make lots of money. • Dictionarydefinition: One who owns a share or shares of stock in a company • Student-friendly definition: someone who owns part of a company
Stockholders • Turn to your elbow buddy and tell them a company you would like to be a stockholder in.
Interview • Say interview three times • Sentence: I will interview three people on Thursday for the marketing position. • Dictionarydefinition: A formal meeting in person, especially one arranged for the assessment of the qualifications of an applicant. • Student-friendly definition: meeting with someone to find out information about that person
Interview • Turn to your elbow buddy and tell them about an interview that you have had before …use the word interview as you tell them
Expert • Say expert three times • Sentence: Simon Cowell was an expert judge on American Idol. • Dictionarydefinition: A person with a high degree of skill in or knowledge of a certain subject • Student-friendly definition: someone that knows a lot about a topic
Expert • Turn to your elbow buddy and tell them something you are an expert about …use the word expert as you tell them
Expensive • Say expensivethree times • Sentence: One day I hope to own an expensive car. • Dictionarydefinition: Requiring a large expenditure • Student-friendly definition: lots of money
Expensive • Turn to your elbow buddy and tell them something you would like to own that is expensive…use the word expensive as you tell them
Data • Say data three times • Sentence: She collected all the data she needed and decided not to go on a second date with Bob. • Dictionarydefinition: Factual information, especially information organized for analysis or used to reason or make decisions. • Student-friendly definition: information
Data • Turn to your elbow buddy and tell them data you have collected before…use the word data as you tell them
Searchengine • Say searchenginethree times • Sentence: My favorite search engine to use is Google. • Dictionarydefinition: A software program that searches a database and gathers and reports information that contains or is related to specified terms. • Student-friendly definition: program that finds information for you
Searchengine • Turn to your elbow buddy and tell them your favorite search engine to use…use the word search engine as you tell them
YourTurn • Your group will be assigned a few vocabulary words. • You need to • find the definition • create a student-friendly definition • use the word in a sentence
Group 1 • Web site • Budget • Troubleshooting • Subtopic • Impress • Glossary • Guidelines • Visual Aid • Table of Contents
Group 2 • Classified • Formal • Informal • Preliminary • Period • Analysis • Investigated • Probable • Executive Summary
Group 3 • Manuscript • Research • Logical sequence • Objective • Accomplish • Aspects • Boundaries • Broad • Appendix
Group 4 • Completion • Sources • Markets • Questionnaire • Compiling • Conclusions • Consult • Validity • Wildcard
Group 5 • Reliability • Dramatically • Favorable • Reasonable • Routine • Supplementary • Parallel • Report • Boolean operators
Group 6 • Informational reports • Analytical reports • Scope • Timeline • Primary research • Secondary research • Survey • Observation
Group 7 • Documentation • Bibliography • Outline • Hypothesis • Alternative • Analyze • Conclusion • Recommendation
What does it mean to draw conclusions and make recommendations?
Types of Report • Indicatewhetheryouwould use an informational or an analytical report in response to eachrequest.
Report Style and Format • Indicate the style (formal or informal) and format (letter, memo, or manuscript) for each report.
Report Research • As a group, you have been asked to do research for a report on waysyourcompanycanimprovecustomer service. • Turn in: • Article • Topicoutline • Bibliography • Research note