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GSB 522 Advanced Management Information Systems (MIS)

GSB 522 Advanced Management Information Systems (MIS). Organizations, Processes and Information Systems. Today’s Agenda. Introductions Overview of Business Processes & Information Systems Syllabus: Course Objectives Poly Learn Break Creating a one table database and form using Access.

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GSB 522 Advanced Management Information Systems (MIS)

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  1. GSB 522Advanced Management Information Systems (MIS) Organizations, Processes and Information Systems

  2. Today’s Agenda Introductions Overview of Business Processes & Information Systems Syllabus: Course Objectives Poly Learn Break Creating a one table database and form using Access

  3. Who are they and what do they have in common?

  4. Who are they ?What do they have in common?What do they have in common with the people in the previous slide?

  5. Organization Chart

  6. What do these acronyms and terms mean? • ICT • Silo • Business Process • CSF • SCM • CRM • ERP • SAP • SOA Information & Communication Technologies Functional View of Business Set of activities that “adds value” by converting inputs to outputs Critical Success Factors Supply Chain Management Customer Relationship Management Enterprise Resource Planning Systemanalyse und Programmentwicklung (System Analysis and Program Development – later "Systems, Applications and Products in Data Processing”) Service Oriented Architecture – Software as Services

  7. Global competition • Design, manufacturing, materials, assembly, service, etc. • Examples: Apple, Nintendo, Nike • In different parts of the world • Why? • Increased competition • Global markets vs. Local • Pressures to be more efficient and effective

  8. Apple Goes Global 27 products 6,658 employees < $6B in revenues 6 products 21,600 employees >$24B in revenues Manufacturing products – sold by resellers Outsourced manufacturing to Asia 1998 2008

  9. Information revolution • Increased use of IT to create, deliver and use information • data, documents, voice, video • Global enterprise needs to share information quickly • Design, forecasts, material availability, etc. • Monitoring Thought Question Are the advances in IT the cause or result of globalization?

  10. Knowledge worker • Increasing dependence on information to do their work • Create, acquire, process, synthesize, disseminate, analyze and use information Who are knowledge workers? • Sales executive, production managers, product manager, financial analyst • Use structured and unstructured information • Key skills? • Strategic thinking: big picture, process view • Information literacy: find and use needed information • Communication and collaboration: project teams

  11. Business processes • Sequence of tasks or activities that take a set of inputs and convert them into desired inputs What are some Key processes? • Procurement • Order Fulfillment • Production • What are the steps in the process? Who is responsible for them?

  12. Procurement Process

  13. Order Fulfillment Process

  14. Functional organizational

  15. Functions vs. processes

  16. Paper-based process

  17. Process using Functional Systems

  18. Processes using Enterprise Systems

  19. Framework: Key process flows

  20. Financial impact • Key financial statements • Balance sheet • Income statement • Statement of cash flows

  21. Cool New Information Technologies • Cool Technology Interface Table: Wine Tasting • Cool Hologram Interface • Holographic Text Message • Haptic Interface

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