GSB 522Advanced Management Information Systems Organizations, Processes and Information Systems
Today’s Agenda Introduction Overview of Business, Processes & Information Systems Student Introductions Overview of MIS & Systems Thinking Syllabus Break Databases Creation of one table database in Access
What do these acronyms and terms mean? • ICT • Silo • Business Process • CSF • SCM • CRM • ERP • SAP • SOA Information & Communication Technologies Functional View of Business Set of activities that “adds value” by converting inputs to outputs Critical Success Factors Supply Chain Management Customer Relationship Management Enterprise Resource Planning Systemanalyse und Programmentwicklung (System Analysis and Program Development – later "Systems, Applications and Products in Data Processing” Service Oriented Architecture – Software as Services
Global competition • Design, manufacturing, materials, assembly, service, etc. • Examples: Nike, apple, P&G • In different parts of the world • Why? • Increased competition • Global markets vs. local • Pressures to be more efficient and effective
Apple Goes Global 27 products 6,658 employees < $6B in revenues 6 products 21,600 employees >$24B in revenues Manufacturing products – sold by resellers Outsourced manufacturing to Asia 1998 2008
Information revolution • Increased use of IT to create, deliver and use information • data, documents, voice, video • Global enterprise needs to share information quickly • Design, forecasts, material availability, etc. • Monitoring • Is IT the cause or result of globalization?
Knowledge worker • Increasing dependence on information to do their work • Create, acquire, process, synthesize, disseminate, analyze and use information • Who are knowledge workers? • Sales executive, production managers, product manager, financial analyst • Use structured and unstructured information • Key skills? • Strategic thinking: big picture, process view • Information literacy: find and use needed information • Communication and collaboration: project teams
Business processes • Sequence of tasks or activities that take a set of inputs and convert them into desired inputs • What are some Key processes? • Procurement • Fulfillment • Production • What are the steps in the process? Who is responsible for them?
Delays are no longer acceptable • Why? • Globalization • Increased competition • Pressure to do better • Reliance on technology!
Financial impact • Key financial statements • Balance sheet • Income statement • Statement of cash flows