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Conflict Resolution

Conflict Resolution. My Expectations. Listen while the teacher is talking Listen while other students are talking Put up your hand if you would like to speak Be reliable Respect others at all times Use appropriate language. We’ve been learning about dealing wih stress….

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Conflict Resolution

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  1. Conflict Resolution

  2. My Expectations • Listen while the teacher is talking • Listen while other students are talking • Put up your hand if you would like to speak • Be reliable • Respect others at all times • Use appropriate language

  3. We’ve been learning about dealing wih stress… Think back – give some examples of why we get stressed What can we do to relieve stress?

  4. Conflict resolution • What does ‘conflict’ mean?

  5. Causes of Conflict • Stress and tension • Disagreement • Lack of resources • Lack of trust • Problems with communication Write down in your exercise books. Can you think of any more?

  6. Conflict can be caused by problems with communication… Shhh….. Take a few moments to yourselves… Close your eyes, rest your head on your arms… And think… ‘How do I communicate with others?’

  7. If you’re reading this, you’re not concentrating on your own thoughts….

  8. Ways of communicating Write down in your exercise books…. Passive Behaviour Aggressive Behaviour Assertive Behaviour In Groups of 4 – Make a poster on Communicating and Conflict

  9. Communication and ConflictPoster What examples can you think of for: Passive Aggressive Assertive behaviour? Are these examples Personal or Political? Are they examples of good communication or conflict?

  10. Finished? • Tidy up and put away your files….. 

  11. Communication and Conflict • Passive? • Aggressive? • Assertive? • Which is ‘best’?

  12. We are all a mix! We all show signs of: • Passive behaviour • Aggressive behaviour • Assertive behaviour • Which one should we use to resolve conflict? • Why?

  13. What have we learnt today? Our Learning Objectives were: • To understand what is meant by Conflict and what causes it • To know the difference between passive, aggressive and assertive behaviour • To recognise how to manage and resolve conflict Did we meet our objectives?

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