Navigating the Changing Landscape: Audience Trends and Media Evolution

1. The Big Picture 2008 Journalism, audience and advertising on the Web Anthony Moor Deputy Managing Editor/Interactive The Dallas Morning News amoor@dallasnews.com

2. Agenda • The birth of the Semantic Web • Our promiscuous, ‘help me’ audience • Journalism as a service, not a product • Advertising decouples from news • Discussion

3. Web 1.0: The good old days

4. Web 2.0: The interactive Web

5. Web 3.0: The data-driven Web Source: Chicago Tribune

6. Audience Trends • Our newspaper.com audience is aging

7. The newspaper.com audience is aging Source: Belden Associates, ‘Be Web Now’

8. Audience Trends • Our newspaper.com audience is aging • The online public is relying on social networks and collaborative filtering to edit the news

9. Growing use of social networks • Membership in online communities doubled in only three years • 54 percent of online community members log into their community at least once a day • 71 percent of members say their community is very important or extremely important to them • Fifty-six percent report meeting online counterparts in person • 25% of bank and brokerage customers use social networks1 Sources: USC Annenberg School, 2008 Digital Future Project; 1Forrester (Feb. 2008)

10. Social networks exchange news

11. Social networks exchange news

12. Social networks recommend sites

13. Social networks recommend sites

14. Social networks collaboratively edit

15. Social networks collaboratively edit

16. Audience Trends • Our newspaper.com audience is aging • The online public is relying on social networks and collaborative filtering to edit the news • Brand promiscuity is the norm

17. An audience of ‘fly bys’ Source: 2006 McKinsey survey of 2,100 US Customers

18. Audience Trends • Our newspaper.com audience is aging • The online public is relying on social networks and collaborative filtering to edit the news • Brand promiscuity is the norm • They expect us to be where they are, not to go where we are

19. “If the news is that important, it will find me.” – The words of a college student, as recalled by Jane Buckingham, founder of Intelligence Group, a market research company Source: New York Times, Mar. 27, 2008

20. Access is more important than quality Source: 2006 McKinsey survey of 2,100 US Customers

21. Info sought from newspaper.coms Source: NAA Digital Edge report, 2006

22. Info sought from dallasnews.com • Breaking national news • Breaking local news during the workday • Breaking local news in the evening and overnight • Breaking crime news • Breaking local news on the weekend • Crime map in my city and zip code • More frequent updates to the home page during the day • Morning email newsletter with the top 10 local stories happening today • Breaking sports news during the workday • Weather maps, radar, alerts Source: dn.com online survey, Dec. 2007

23. Audience Trends • Our newspaper.com audience is aging • The online public is relying on social networks and collaborative filtering to edit the news • Brand promiscuity is the norm • They expect us to be where they are, not to go where we are • They want us to help them get things done

24. Q&A site visits are exploding • U.S. visits up 118% in 2008 • Up 889% over two years

25. Dallas audience asks for help • Watch my back • Watchdog journalism • Local crime and safety news (mapped to neighborhood) • Watch my wallet • Local bargains and ‘best of’ • Resources to solve everyday problems • Personal financial advice • Business news and analysis Source: Dallas Morning News survey, Dec. 2007

26. Dallas audience asks for help • Watch out for me and mine • Local green and health news • Tips for helping kids do better academically • Weather news, maps and info • Product recalls • Keep a watch on my neighborhood • News briefs from my part of Dallas • Neighborhood coverage Source: Dallas Morning News survey, Dec. 2007

27. Audience Trends • Our newspaper.com audience is aging • The online public is relying on social networks and collaborative filtering to edit the news • Brand promiscuity is the norm • They expect us to be where they are, not to go where we are • They want us to help them get things done • They’re watching more video

28. Video use continues to grow • Various studies show video use up and frequency is up • Total video audience • Leichtman: 14% of all adults watch at home weekly, 4% daily • Pew: 74% of online adults watch at home or work, 19% daily • Most popular categories • News is #1 (except for 18-29 year olds who prefer comedy) • Comedy • Movies/trailers • Music videos Source: State of the News Media, 2008

29. Audience Trends: Implications? • Our newspaper.com audience is aging • The online public is relying on social networks and collaborative filtering to edit the news • Brand promiscuity is the norm • They expect us to be where they are, not to go where we are • They want us to help them get things done • They’re watching more video

30. Journalism Trends • News is shifting from being a product – the Web site – to becoming an always-on service – help me get something done Source: State of the News Media 2008

31. Home pages emphasize service

32. News is a feed – like electricity

33. Data centers provide utility

34. Mobile becomes a lifeline

35. Business info goes actionable

36. If you help watchdog, we help you

37. Journalism Trends • News is shifting from being a product – the Web site – to becoming an always-on service – help me get something done • News Web sites are no longer final destinations Source: State of the News Media 2008

38. Audience visits via the side door • SJ Merc: Two-thirds of its audience comes from aggregators1 • Dallasnews.com: 61% of visits entered somewhere other than the home page (Jan. 08) Source: 1The Bivings Report

39. Press becomes ‘press sphere’ Source: Jeff Jarvis, Buzzmachine

40. A story is a point on a news timeline Source: Jeff Jarvis, Buzzmachine

41. Journalism Trends • News is shifting from being a product – the Web site – to becoming an always-on service – help me get something done • News Web sites are no longer final destinations • User-generated content doesn’t replace the story, it becomes part of the news process Source: State of the News Media 2008

42. We’re not getting ‘articles’ from users • TIKK president earns 8th degree black belt (by himself – a karate studio owner!) • Grand Hyatt DFW Ranks #19 in Dallas Business Journal Best Places to Work Survey (by the Haytt’s PR company!) • Botox...Not Just for Wrinkles Anymore! (need we say more?)

44. Seeding Cit J sites works better Five part-time posters and moderators

45. The 1% rule • Of 100 people online, one will create content, 10 will "interact" with it (commenting or offering improvements) and the other 89 will just view it • 50% of all Wikipedia article edits are done by 0.7% of users • You Tube "creator to consumer" ratio at just 0.5% Source: guardian.co.uk (Jul. 2006)

46. Crowdsourcing aids reporting

47. Beat blogging shows promise • Pro-am journalism • Users provide insight, ‘stubs’ of information, that pros polish “News becomes a collaborative and cumulative work in progress pieced together by multiple contributors, rather than a media-certified byproduct carved in press plates and fixed in time.” – Carl Sessions Stepp, AJR

48. It’s reporting with a network “This is still about managing relationships. Reporters are naturals at that - but not usually in an online environment. A beat reporter needs to go where the people are, meet them on their own turf, or provide a space where they can be comfortable.” -- David Cohn, BeatBlogging.org

49. Journalism Trends • News is shifting from being a product – the Web site – to becoming an always-on service – help me get something done • News Web sites are no longer final destinations • The prospects for user-generated content appear more limited than initially thought • Media companies are broadening the definition of journalism to include helping users navigate through content from others Source: State of the News Media 2008

50. News sites link out