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DIRECTV Protection Plan

DIRECTV Protection Plan The ULTIMATE in Professional Technical Service for the entire DIRECTV System. Introduction. This section provides an overview of the DIRECTV Protection Plan features and key benefits. The section outline is as follows:

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DIRECTV Protection Plan

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  1. DIRECTV Protection Plan The ULTIMATE in Professional Technical Service for the entire DIRECTV System

  2. Introduction • This section provides an overview of the DIRECTV Protection Plan features and key benefits. • The section outline is as follows: • First, I’ll provide you with an overview of the training session. • Next, I’ll summarize the video and answer questions. • Finally, we’ll complete an exercise.

  3. Objectives • Upon completion of this module, you will be able to: • Describe what is covered by the DIRECTV Protection Plan. • Describe what is not covered in the DIRECTV Protection Plan. • Understand customer eligibility. • Understand how you can earn a commission. • Learn how to use the buckslip share key benefits of the Protection Plan to your customers. • SIGN UP CUSTOMERS WITH PROTECTION PLAN.

  4. Overview • Make EXTRA money when you sign up eligible customers for the Protection Plan. • Protection Plan provides: • Service calls • System repair • Dish alignment and relocation • Equipment replacement • Any standard or advanced receivers • Includes DVR, HD receivers, and HD-DVR • Cables, multi-switches, and splitters • Remote controls • Technical assistance 24 hours a day, 7 days a week • Cost is $5.99 a month. That’s as little as 20¢ a day!

  5. VIDEO The DIRECTV Protection Plan http://satinstalltraining.com

  6. Video Q & A • What IS covered by the Protection Plan? • Everything from the dish antenna to the receivers are covered by the Protection Plan. • Standard and Advanced receivers • Owned or leased • Cable and components in line, such as splitters and multi-switches • Remote controls • The Protection Plan will repair or replace equipment that fails at no additional charge in most cases. • Power surge damage, including caused by lightning. • Coverage is for 1 year, and automatically renews.

  7. Video Q & A • What IS NOT covered? • Damage or failure resulting from abuse or accident. • Acts of God, meaning catastrophic events like hurricanes, tornadoes, floods, earthquakes, or fire. • Stolen equipment • Pre-existing conditions where the equipment was faulty. • Moving equipment from room or to room, or adding additional equipment. • Antennas or rabbit ears. • Removal of debris or snow from dishes. • Alignment of antennas on boats or RVs. • Phone jacks. • The customer’s TV.

  8. Video Q & A • How much is the Protection Plan? • Only $5.99 a month. • That’s for ALL active standard and advanced receivers on the customer’s account. • Standard receivers • Standard DVR • HD receivers • HD-DVR • TiVo and UltimateTV • Even owned receivers • All for as little as just 20¢ a day!

  9. Video Q & A • Who’s Eligible? • Any new or existing DIRECTV customer who does not already have the Protection Plan on their account can sign up, including: • Customers upgrading their DIRECTV System • Customers with a service call • Cannot be $15 or more past due on their account

  10. Video Q & A • How do you know if the customer already has the Protection Plan? • If the customer has already signed up for the Protection Plan, you will see it will be indicated on the Activity

  11. Video Q & A • If your customer does not have Protection Plan, and wants to sign up, what should they do? • The new Installation Service Satisfaction Checklist has a check box and separate signature line • Have your customer check the box. • Have your customer sign their name on the line

  12. Video Q & A • In order for you to receive commissions, how should the work order be closed? • If your customer signs up for Protection Plan while on site, Protection Plan should be added as an Order Line Item and submitted successfully • Once all Order Line Items have been added and submitted successfully, the Activity (work order) must be closed out

  13. Video Q & A • What is the best way to introduce your customer to the Protection Plan? • Before you begin the installation, simply hand a Protection Plan Buckslip to your customer • Personally recommend the Protection Plan and share a few of the key benefits • Let your customer know you will answer any questions after the installation • This is a sample of the Protection Plan Buckslip

  14. Protection Plan Buckslip

  15. Video Q & A • Can the customer cancel Protection Plan? • Yes, the customer may cancel at any time • There is no cancellation fee if the service is cancelled within the first month. This is known as the “No-Claim period” • There is a cancellation fee after the end of the “No-Claim Period” if the customer cancels before the end of 1-year • The fee is $10.00 in all States except Illinois and California where the cancellation fee is $6.00

  16. Summary • Now that you have completed this section, you should be able to: • Describe what is covered by the Protection Plan • Describe what is not covered by the Protection Plan • Understand customer eligibility • Understand how you can earn a commission • Use the Buckslip to help explain key benefits of the Protection Plan to your customer • SIGN UP CUSTOMERS WITH PROTECTION PLAN

  17. Written Exercise • Complete the written exercise in your workbooks • You have 10 minutes

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