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DIRECTV On Demand (DOD)

DIRECTV On Demand (DOD). Introduction. This module discusses the installation of DIRECTV ON DEMAND (DOD). DOD enables customers to download movies and other programs from a library of thousands of titles through the Internet – directly to their “internet connected” DOD-capable DVR. .

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DIRECTV On Demand (DOD)

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  1. DIRECTV On Demand (DOD)

  2. Introduction • This module discusses the installation of DIRECTV ON DEMAND (DOD). • DODenables customers to download movies and other programs from a library of thousands of titles through the Internet – directly to their “internet connected” DOD-capable DVR.

  3. Objectives • Upon completion of this module you will be able to: • Explain the DOD system requirements of DOD • Outline the three connection options • Install DOD using one of the three available connection options • Educate the customer on its features and functionality

  4. What is DOD? • Customers can download movies and other programs directly to their “internet connected” DOD-capable DVR. • Available titles cover all genres including: kids, music, movies, sports & interests. • DOD movies are only available if the customer subscribes to the corresponding channel (example: To access Starz DOD the customer must subscribe to the Starz channel). • DIRECTV ON DEMAND is a free service with “CHOICE” programming or higher. However, there are PPV movies and other shows available for purchase.

  5. DOD Requirements • Equipment and Additional Requirements • The service is automatically available to all DOD-capable receivers (i.e., HR20-100, HR20-700, HR21-100, HR21-200, HR21-700, R22-100, R22-200)that are connected to the Internet via a router or hub with an available Ethernet port. • DSL or other Broadband internet connection. (Not compatible with dial up connections. Wild Blue and Hughes Net services are not recommended.) • CHOICE programming package or higher. • Network Setup • Powerline or Category 5 Ethernet cables must be connected to the DOD-capable receiver from a router or hub. • Minimum Bandwidth Speed • Recommend connection is 2.0 Mbps or better. 750 Kbps is the minimum connection speed for DOD to function.

  6. Connection Options • There are three (3) ways to connect the DOD-capableDVR to a home network: • Wired Connection • A wired connection is a direct or indirect connection between the DSL/cable router and the DOD-capable DVRvia an Ethernet cable. • Powerline Connection • A Powerline connection uses the home’s existing power lines to connect the DSL/cable router to the DOD-capable DVRvia an Ethernet Adapter. • Wireless Connection • A wireless connection uses a wireless router and a wireless transceiver to send data from the DSL/cable router or hub to the DOD-capable DVR.

  7. DOD - Wired Connection • If the Wired option is selected, Cat5 wiring is required in the home. This means the customer has Broadband ready Ethernet jacks that can be plugged into in different areas of the customer’s home. • If there is access to a router, make sure it is providing internet connectivity to the Ethernet jack that you are connecting the DOD-capableDVRto.

  8. Step 1 Plug one end of the Ethernet cable into an unused port on the router/hub. Step 2 Connect the other end of the Ethernet cable to the DOD-capable DVRjack labeled ETHERNET - Port #1, if the IRD has multiple, use the top port. Step 3 Verify the Connection. (Discussed later) Wired Connection (Continued)

  9. Powerline Connection • If the Powerline option is selected you will need: • Two Ethernet Adapter Devices (One to connect to the router/hub and another to connect to the DOD-capable DVR.) • Two Ethernet Cables Ethernet Adapter combined with power strip can be used as well (extra charge) (2) Ethernet Adapters

  10. Powerline Connection • Step 1 • Plug one end of the Ethernet cable into the Ethernet port located on the back the router/hub. • Step 2 • Connect the other end of the Ethernet cable to the jack on the Ethernet Adapter. • Step 3 • Plug the Ethernet Adapter directly into a wall outlet.

  11. Powerline Connection • Step 4 • At the back of the DOD-capable DVR, connect another Ethernet cable into the jack labeled ETHERNET #1. • Step 5 • Connect the other end of the Ethernet cable to the second Ethernet Adapter. • Step 6 • Plug the Ethernet Adapter directly into a wall outlet. • Step 7 • Verify the Connection.

  12. Wireless Connection • A wireless connection uses the customer’s own wireless router and a wireless transceiver to send data from the DSL/cable router to the DOD-capable DVR. • If the customer prefers to use wireless, the customer must follow the manufacturer's directions on configuring the wireless device. These instructions will help make the right connections to the DOD-capable DVR.

  13. Wireless Connection • Step 1 • Connect one end of the Ethernet cable to the port on the back of the wireless receiver • Step 2 • Plug the other end of the Ethernet cable to the DOD-capable DVR jack labeled ETHERNET #1 • Step 3 • The “customer” should follow the manufacturer's directions on configuring the Wireless device. • Step 4 • Verify the Connection. (Discussed next)

  14. Verifying The Connection • From the DOD-capable DVR: • Press Menu on the remote. • Select Help & Settings • Select Setup • Select Network • Choose Connect Now • If your DOD-capable DVR immediately recognizes the network connection you will receive this Congratulations screen. • If your DOD-capable DVR does not immediately recognize the network connection, you will get the option to choose your Connection method.

  15. Customer Education • In the Guide: • Channel 1000 is “the DOD homepage.” Titles are listed alphabetically; or browse titles by their category and subcategory. • Many programmers have their own ON DEMAND channels. • Example: Discovery on Demand - Discovery Channel is on 278 and Discovery Channel on Demand is on 1278. • Parental Controls: • Parental restrictions do apply to DIRECTV on DEMAND programs.

  16. Customer Education • Search: • DIRECTV ON DEMAND titles are also integrated into the search feature of the DOD-capable DVR. • PPV: • Shows that are flagged with a “$” icon will only be charged when viewed. • Recordings: • Normal recorded shows or “series links” are not impacted by using the “DOD” service.

  17. Customer Education – Key Points • If the customer lives in an apartment or condo, and you select the Powerline option, you may have to adjust the security settings on the Ethernet Adapter to ensure that neighbors with similar adapters do not intercept the data. (Refer to the manufacturer’s instructions for the Ethernet Adapter.)

  18. Customer Education – Key Points • Download speeds are dependent on the service provider, internet connection, home network and router. • It takes up to 24 hours for full DOD programming to appear. • Do not change the customer’s firewall or other security options – refer them to the person who installed their router, etc.

  19. Summary • Review • What is DOD? • Explain the system requirements of DOD • List the three connection options? • How do you verify the connection • List the key customer educational points • Exercise #1 – Install DOD using all of the three available connection options • Exercise #2 – Demonstrate how to educate the customer on its features and functionality of DOD

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