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Baseline Process Map - PowerPoint PPT Presentation


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Baseline Process Map. Point of interest. Cause & Effect Diagram. POLICIES. PROCEDURES. lack of communication. Lack of clear guideline. Lack of clear guideline. Too busy Inpatient. Unsure of disease process. No educational session. No referral criteria. DELAYED/NON

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Presentation Transcript
slide1

Baseline Process Map

Point of interest

slide2

Cause & Effect Diagram

POLICIES

PROCEDURES

lack of communication

Lack of clear

guideline

Lack of clear

guideline

Too busy Inpatient

Unsure of disease process

No educational

session

No referral criteria

DELAYED/NON

TIMELY REFERAL OF

CANCER PATIENT

TO PALLIATIVE

CARE

Resistance

Behavioral pattern

Limited number

of beds

Lack of

communication

skills

Psychological barrier

culture

Patients and their family

Lack of budget

physician

Shortage of

staffs

Language

barrier

Shortage of time

No designated

area for PC

Lack of

awareness

PLANT

PEOPLE

No translator

slide3

Supporting Data- Physicians’ survey results

Are you aware of Palliative care management and referral process?

Do you objectively screen patients for Palliative Care referral ?

Do you think Standardized palliative care referral scoring tool will help to improve patient care ?

Are you aware of NCCN Palliative care guideline and Screening recommendation ?

slide4

Supporting Data- Physicians’ survey results

Are you aware of Palliative care management and referral process?

Do you objectively screen patients for Palliative Care referral ?

Pareto Analysis:

Do you think Standardized palliative care referral scoring tool will help to improve patient care ?

Are you aware of NCCN Palliative care guideline and Screening recommendation ?