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### Transforming Service Operations: Linkage Map for Strategic Benefits ###

This initiative focuses on transforming service operations by utilizing an Outcomes Linkage Map. The key is to start with end goals in mind to identify and achieve required benefits that align with our strategic objectives. By enhancing capabilities such as governance, sustainable tenancies, and business operations, we aim to improve tenant satisfaction and community well-being. This approach includes reviewing interim benefits and long-term goals, ensuring a structured path towards increased efficiency and competitive service delivery within our operational framework. ###

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### Transforming Service Operations: Linkage Map for Strategic Benefits ###

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  1. Outcomes Linkage MapProcess Start with the end in mind Anything we do to help us transform our service operations that will help translate to benefits which support our strategic goals Initiative scope Contributing capability 1 Contributing capability 2 Change Technical Organisational Process Service Commercial Interim Benefits End Benefit Strategic goals Identify the benefits required to achieve strategic objectives, Review the outcomes of the initiative that will enable the benefit to be realised Example – Outcomes Linkage Map Capacity building 5. Take-up of Capacity Building Program & Business Development AHO Goal 8 Improved governance Improved sustainable tenancies and communities Improved fairness & tenant satisfaction Improved Business Operations AHO Goal 9 Increased capability of providers Increased efficiency and competitive delivery of ACH Improved protection of Community Investment Improved probity standards Improved asset management 2021 Goals 6. Take-up of operating subsidies

  2. Outcomes Linkage MapInitiative Initiative Change activity Sample interim (enabling) benefits Sample end benefits x x CS Goals x x x x x 2021 Goals x x x x x x x x

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