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Business Process & ERP. Soetam Rizky. Business Process ?. Facilities. Resources. Activities. Information. Business Function. A network of activities, resources, facilities, and information that interact to achieve some business function. Components of a Business Process. Activities—
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Business Process & ERP Soetam Rizky
Business Process ? Facilities Resources Activities Information Business Function A network of activities, resources, facilities, and information that interact to achieve some business function.
Components of a Business Process Activities— Transform resources and information of one type into another type Decisions— A question that can be answered Yes or No Roles— Sets of procedures Resources— People, or facilities, or computer programs that are assigned to roles Repository— Collection of business records
Information in Business Processes? Status Member Records Check Membership Status Customer data: Name, Email, Address, Phone(s), DateOfBirth Membership data: DateOfMembership, MembershipType, FeePaid, ExpirationDate Course data: Name, Description, StandardFee, PromotionalTerms Class data: CourseName, StartDate, EndDate, Instructor, AvailableSeats
Information for Unstructured Processes Quality of information determined by people and procedures used to interpret that data Data is a stimulus that causes you to create information …in your mind Data Your mind and your thinking are most important part of an information system
Business Process ? Network activities to business function Quality information depends on interpretation Many types of information pulled out from customers Data is stimulus for getting information Quick Summary
Enterprise applications • Designed to support organization-wide process coordination and integration • Consist of : • Enterprise systems • Supply chain management systems • Customer relationship management systems • Knowledge management systems
Enterprise applications • Enterprise systems, also known as enterprise resource planning (ERP) systems, provide a single information system for organization-wide coordination and integration of key business processes. • Information that was previously fragmented in different systems can seamlessly flow throughout the firm so that it can be shared by business processes in manufacturing, accounting, human resources, and other areas
Enterprise applications Traditional View
Before we continue……. • 90 % company failed in implementing ERP • Why they failed ?
Enterprise applications Benefits :
Enterprise applications Supply Chain Management • Decide when and what to produce, store, and move • Rapidly communicate orders • Track the status of orders • Check inventory availability and monitor inventory levels
Enterprise applications Supply Chain Management • Reduce inventory, transportation, and warehousing costs • Track shipments • Plan production based on actual customer demand • Rapidly communicate changes in product design
Enterprise applications Customer Relationship Management • Manages all ways used by firms to deal with existing and potential new customers • Business and technology discipline • Uses information system to coordinate entire business processes of a firm
Enterprise applications Customer Relationship Management • Provides end- to- end customer care • Provides a unified view of customer across the company • Consolidates customer data from multiple sources and provides analytical tools for answering questions
Enterprise applications Knowledge Management Systems • Collects relevant knowledge and make it available wherever and whenever it is needed • Support business processes and management decisions • Also link the firm to external sources of knowledge • Support processes for acquiring, storing, distributing, and applying knowledge
