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Elevating Travel Agency Services to Excel in the Modern World

Discover what modern travelers seek from a travel agency, including specific and unrecognized needs. Learn how to differentiate your agency, target corporate clients effectively, and boost sales with value-added services. Explore new market segments and achieve sales targets to enhance customer satisfaction and maximize returns.

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Elevating Travel Agency Services to Excel in the Modern World

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  1. SELLING TRAVEL

  2. SELLING TRAVEL

  3. What is expected of a Travel Agency in Modern World?

  4. Additional Value to travelers' requirement • Specific needs • Unspecified and Unrecognized Needs How can we be different from others and Why? HAPPY CUSTOMER

  5. SPECIFIC NEEDS • Limited returns due to competition UNSPECIFIC & UNRECOGNIZED NEEDS • Better value for customers • Better returns to us • Individual growth & capabilities • Brand equity

  6. Travel Related Services is not restricted to Leisure Travelers, it also applies for Business Travelers What should we consider doing?

  7. Per day ticket transactions since 01Jan’12 STATISTICS

  8. Set target to achieve: • 15% of ticket sales – Travel Insurance • 10% of ticket sales – Accommodation • 5% of ticket sales – Car rentals + International Driving License How can we make the difference?

  9. Targeting Corporates • The Creamy Layer • Education sector 60% • Oil & Gas 25-40% • Banks 30% • Construction & Engineering 3%-6% LEISURE TRAVEL HOLIDAYS

  10. Selling Flights only - QAR.4000,000@4% =QAR 160,000 Selling Flights - QAR.3000,000@4% =QAR 120,000 + Adding TRS - QAR.1000,000@8% =QAR 80,000 How WILL YOU ACHIEVE THIS?

  11. THANK YOU

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