Best practices in bank integrations all things appraisal tips tricks august 6 2014
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Best Practices in Bank Integrations – All Things Appraisal: Tips & Tricks August 6, 2014. What you are about to experience are the views of these three individuals…. Deloris L. Kraft-Longoria, MAI Chief Appraiser, Frost Bank (San Antonio, TX )

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Best practices in bank integrations all things appraisal tips tricks august 6 2014
Best Practices in Bank Integrations – All Things Appraisal: Tips & TricksAugust 6, 2014

Best practices in bank integrations all things appraisal tips tricks august 6 2014

  • Deloris L. Kraft-Longoria, MAI three individuals…Chief Appraiser, Frost Bank (San Antonio, TX)

  • Eric K. Schwartz, MAI, SRA SVP, Chief Appraiser, Amegy Bank (Houston, TX)

  • Justin D. Slack, MAI, SRA, AI-GRS, AI-RRSVP,Commercial Appraisal Mgr, HomeStreet Bank (Seattle, WA)

Best practices in bank integrations all things appraisal tips tricks august 6 2014

Where do you Start? three individuals…

Does size matter?

Policy(s) & Procedures

Personnel & Cultures

Vendor Lists


Where do you start
Where do you start? three individuals…

Ready set wait for it go
Ready…..Set….. three individuals…wait for it….Go!

Approved Appraiser List(s) Mgmt

Other 3rd-Party Vendor Mgmt


Environmental Consultants

Building Inspectors/ Engineers

PP/ Equipment Appraisers

  • Appraisal Departments

  • Credit Administration

  • Business Units

Does size matter
Does three individuals…SizeMatter?

Pit falls
Pit Falls three individuals…

Pit falls1
Pit Falls… three individuals…

  • Not being included in Due Diligence team

  • Not being a part of merger team and/or included in meetings prior to merger

  • Lack of list of appraisal assignments in the works

    • Who is the Client after LD-1?

    • Who is the Intended User after LD-1?

  • Appraisal Coordinator or Personnel left after merger

  • Acquired Bank had no Appraisal Division or Collateral Management System (CMS)

  • Lack of written policies to train acquired bank personnel

    • To use CMS system

    • When & how to order an Appraisal

More pit falls
…& More Pit Falls three individuals…

  • Incorporating Ordered Appraisal Assignments into CMS

    • Setting up files, gathering all data

  • Payment of AMC/Appraiser of Appraisal Assignments in the works

    • Dual payment

  • Lack of market knowledge in new footprint

  • Lack of sufficient personnel to handle the “new normal” (workload)

  • Specialized Property Types

    • Mining operation

    • Agricultural properties

    • C-Stores

    • Country Clubs

Policies procedures
Policies & Procedures three individuals…

  • Who gets to stay?

    • Combined?

    • Are you really the devil?

  • Who is your regulator now?

    • Different wrinkles

    • Different cycles

    • Different expectations

Personnel cultures
Personnel & Cultures… three individuals…

Personnel cultures1
…Personnel three individuals…& Cultures

Bank A

Bank B

Appraisal Dept. Administrator(non-certified Manager)

Review Appraisers (3)

Environmental Consultant


  • Chief Appraiser (Certified Appraiser)

  • Review Appraisers (2)

  • Department Admin.

Vendor management
Vendor Management three individuals…

  • Approved Appraiser Lists

    • Update and Add New Appraisers to Lists due to new terror ties or markets

  • 3rd-Party Reviewers

    • Continue to use or eliminate

  • Environmental Consultants

    • Incorporate additional environmental contractors to list

Vendor management1
Vendor Management three individuals…

  • Building Inspectors/ Engineers

  • Order Management Systems

  • Appraisal Management Company(s)

    • Coordinate with AMC’s in regards to open assignments

      • Complete reviews, payment of the appraiser

  • Cloud Storage

Appraisal management systems
Appraisal Management Systems three individuals…

Appraisal management systems1
Appraisal Management Systems three individuals…

  • RIMS

  • YouConnect (Real Wired)

  • Oasis (Global DMS)

  • Lender Portal (EDR)

  • FNC’s system

    • Commercial, Residential and Environmental CMS system

  • Others

Appraisal management systems2
Appraisal Management Systems three individuals…

  • Platform Integrations

    • Pre/Post – Identify challenges

      • Key points to consider:

        • Administrative and support personnel needs assessment

        • Budgetary constraints

        • Integrating systems with differing cost allocations

        • Line reporting conflicts

        • Cultural conflicts!!!!!

    • Understand the weaknesses and strengths of each AMS

    • SWOT Analysis: Do you need to perform one?

    • Single or multi-platform process management

      • Different systems for commercial and residential?

Other issues
Other Issues three individuals…

  • USPAP Issues

  • Who is the client and intended user if the acquired entity no longer exists?

  • Are there additional expense burdens associated with:

    • AMC Audits

    • Manpower allocations

    • Duplication of review and support staffing

  • Retain performing vendors

  • Annually evaluate vendors (establish protocols if absent)

  • In-service training – may be necessary at both institutions

  • Establishing performance expectations

  • Valuing designations (cultural issue)