“Verbal Communication.”. We may often think that, having good communication skills is all about the ability to speak well….. Or all about “SPEAKING.”. We are right……. But only 50% right. Because…. Verbal Communication has another very important part…… “LISTENING”.
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We may often think that, having good communication skills is all about the ability to speak well…..
Or all about “SPEAKING.”
But only 50% right.
Verbal Communication has another very important part…… “LISTENING”.
“Speaking” + “Listening” = “Verbal Communication.”
There are different kinds of listening…
On your way back from office, you slip and fall and hurt your back. When you reach home your family members “Feel” for you.
They “share” your hurt feelings and maybe even shed a tear in sympathy.
On your way back from office, you slip and fall and hurt your back. You visit your doctor.
Your doctor does not share your feelings.
He does not reject or trifle your feelings, but on the contrary, he acknowledges your feelings totally and treats you for your injuries.
Here, there is no “sharing” of feelings, but acknowledgement of “feelings.”
We need to develop our skills at Empathetic Listening.
How do we do it ???
*First of all, we would need to acquaint ourselves with the parameters that constitute Empathetic Listening while evaluating someone’s speakingskills.
*An exercise in reading is evaluated by the rest of the class.
‘To speak’ and ‘to speak well’ are two things. A fool may talk, but a wise man speaks. ~Ben Johnson
It is better to keep one's mouth shut, and be thought a fool, than to open it and resolve all doubt. ~Abraham Lincoln
The words you choose to say something are just as important as the decision to speak. ~Author Unknown
1) “What to Speak.”
2) “How to Speak.”
*The first step is Brainstorming.
*The next step is to choose a Presentation Format/ Storage System.
*The Final step is the Presentation itself.
Now that we know what we are going to speak, we need to put down all our ideas in the most presentable manner.
We need a Format as per which we may
present these Ideas. We may call it a Presentation/Display Format or a Storage System.
Asked a question, “Do we forget due to nervousness or Do we get nervous due to forgetting?”
We may ponder …….
Eg. “What if you had to recite the alphabet in front of an audience?”…
“would you get nervous?” … “Obviously Not!”
Nervousness does not cause as much Forgetting as…..
Forgetting causes Nervousness.
*One of the main causes of Nervousness is “Forgetting”, or rather, “The Fear of Forgetting”.
*In other words, we would not get nervous if we knew for certain that we would not forget…our lines.
A Good Storage System or
A Good Retrieval System….
A Good Storage System or Display Format, also makes it easy for our listeners to understand our Ideas easily.
Let us check out a few of these “Filing Systems.”
IBC…Introduction, Body, Conclusion format…
1.Introduce the Topic or what you are going to say.
2.In the Body, add a few Supporting ideas to build further.
3.End with appropriate Conclusion.
1.What… Begin with the End/Conclusion….
2.How….How do we support the Conclusion..
3.Prove It…. Using examples/Case Studies/Statistics.
4.Conclude with… I hope I have been able to…..(use conclusion used in the beginning).
1.Start with Reference/Relevance to The Past…
2.Continue with Reference/Relevance to The Present…
3.Project The Future (With Personal Touch).
+ve , -ve, personal touch
1.Introduction with +ve (advantages/strengths).
2.Continue with –ve (disadvantages/weaknesses).
3.Give your Personal opinion based on how you’ve evaluated the +ve and –ve.
“Speak clearly, if you speak at all; carve every word before you let it fall.” Oliver Wendell Holmes.
Speed….number of words per minute.
their foreign counterparts speak at 110 to 120 wpm.
Clarity…if audible & free of distortion.
Pronunciation…utterance of speech.
Punctuation…use of various kinds of pauses.
Familiarity...acquaintance with words used.
Fluency…Able to express easily.
Expression…transforming of ideas into words, and also the outward manifestation of a mood or a disposition by way of words.
Follow the Guidelines of the IPA (International Phonetic Alphabet).
and other VnA Guidelines.