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FLOSS 2008 -Aleppo. 2. Outlines. Abstract. Introduction . The CRM Strategy model . CRM and Mid- size companies. Gartner\'s vendor evaluation model. Case study. The Top 10 Open-Source CRM Solutions. Selecting the optimal E-CRM. FLOSS 2008 -Aleppo. 3. Abstract. This paper aimed to discuss First the dif

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