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SALES DIRECTOR MEETING – 25.-27.4.2017 - BASEL. WHAT MAKES THE DIFFERENCE ?. BASIS IS STRONG: Experienced and stable Sales Force (6-9 yrs with Actelion ) Long lasting relationships with our customers Great products WHAT TO ACHIEVE:
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WHAT MAKES THE DIFFERENCE ? • BASIS IS STRONG: • ExperiencedandstableSales Force (6-9 yrswithActelion) • Long lastingrelationshipswithourcustomers • Great products • WHAT TO ACHIEVE: • Activelistening feeltheneedsofourcustomersandmakeit a commongoal • Minimizingcomplexity – bring addedvalue • To bring acrossour „keymessages“ in themostsustainableway • Learning withhumour & happiness
Medical doctor / Internal medicine • Top keynotespeakerandbusinesstrainer • Magicianchampion
Co-FOUNDER OF THE „CLINIC CLOWNS“ IN AUSTRIA „Laughter ist thebestmedicine“ accordingtotherolemodelof „Patch Adams“
The perfectmatchbetweenourexpectationsandhis trainingphilosophy • Combine business + happiness • Esteemingcommunication • Valuableinputs in sales, selfmanagementandleadership • Socialcompetency / soft skillstomotivateandinspirepeople + withhumour
in 3 parts 1st part(6th March) motivatethewholeteam, teachthe technicalskillsandtransformourkeymessagesinto „emotional messages“ 2nd part (28th March) practicingwiththesalesgroup 3rd part (July) deepentheknowledgeandpractice
TRAINING DAY 1 – KEY LEARNINGS/TAKE AWAYS • SIMPLIFY KEY MESSAGES AND TOP THEM WITH EMOTIONS: • „Uptravibringsnewhopeto PAH patientsto live a normal life“ • „More freedomforpatients in theireverydaylife“ • SUSTAINABLE MESSAGES – ADDED VALUE FOR PHYSICIANS AND THEIR • PATIENT COMMUNICATION: • „The Uptravipatientcoordinatoris a valuableconnecting link between • youandyourpatients“ • HOW WE SAY THINGS MAKES THE DIFFERENCE • The rightwordscreatevalueand a commongroundin ourcommunicationwithour • Customers • UNDERLINE YOUR MESSAGE WITH A STORY OR PERSONAL EXPERIENCE
TRAINING DAY 2 – KEY LEARNINGS • UNDERLINE KEY MATERIALS FOR UPTRAVI/OPSUMIT WITH THE „RIGHT“ AND „CUSTOM TAILORED“ MESSAGE/QUESTION: • „Is a PAH patientstableat all?“ – reflect on own PAH-patients • Whichadvantagesdoesthecustomersee in prescribingMacitentanratherthananother ERA? • TO MEET THE CUSTOMER AT HIS „CURRENT LEVEL“ • Otherwise, ourmessages will not beacknowledged • Nodeal, without a return on investment win-winsituation • TO HAVE A CLEAR GOAL • Stayfocused, evenifthesituationischallenging • Goodpreparationhelpsto handle EACH situation