Division of Employee Assistance and Work/Life Programs :

1. Division of Employee Assistance and Work/Life Programs: An Orientation for Employees

2. Objectives • Define what an EAP is and review range of services offered • Explain Work/Life benefits and how they support productivity • Review confidentiality • Discuss ways to access EAP and Work/Life

3. Worksite-based, confidential assessment, referral and short-term consultative service for any personal problem that has a negative impact on work performance The Employee Assistance Program:A Definition

4. True or False? • Everyone has personal concerns • People think problems must be big before asking for help • Assistance is a phone call or click away • Help is confidential

5. Overview of EAP Resources • In-person assessments; short-term, problem-solvingcounseling; coaching; consulting • Referrals to community resources • Legal and financial services • Group services • 24/7 telephone support • Website resources

6. Short-Term Counseling Can Help: • Challenging relationships • Emotional reactions and regulation • Stress • Anxiety • Depression • Grief • Workplace problems

7. EAP Can Also Help With: • Alcohol and drug abuse, misuse, and co-dependency issues • Parenting concerns • “Sandwich generation” issues

8. What Employees Can Expect • Highly qualified, licensed professionals • Private, in-person meetings • Clinical assessment • Clarify the problem • Identify options • Develop a plan • Referral to appropriate resource if needed • Follow-up

9. Confidentiality • Private, voluntary discussions • Authorization for Disclosure (AUD) forms • No identification of individuals in agency reports • Confidentiality in accordance with federal and state laws

10. Legal and Financial Consultation • Telephonic connection for legal and financial advice • Local in-person attorney services • Will preparation • Online legal services • Identity theft solutions • Family budgeting/financial planning • Savings and investment strategies • Determining retirement needs • Identifying a local financial planner • Selecting which credit card to pay off first

11. Group Services • Critical incident stress management in response to crises in the workplace • Grief support following a loss in the workplace • Orientations to the EAP • Health and wellness presentations

12. Access Is Easy –Website www.FOH4You.com • Legal/financial information • Wellness/life management articles • Online EAP orientations • Online stress management and change management seminars • Webinars and podcasts • Interactive tools and library

13. Access Is Easy - Telephonic • 1-800-222-0364 • 1-888-262-7848 (TTY) • A person answers the phone--no voice mail or call menu • The EAP representative will help you obtain needed resources Confidential assistance via toll-free number 24 hours/7days a week

14. Work/Life Services: An Additional Benefit • FOH’s Work/Life Program, Work/Life4You, helps employees and their dependents manage day-to-day responsibilities and life events to help work/life balance • Developed to address dependent care needs (childcare and eldercare)

15. Life Event Management • WorkLife4You areas of service are: • Childcare and Parenting • Adult Care and Aging • Education • Health & Wellness • Financial & Legal • Daily Life

16. Professional Care Management In-Person Assessment In-home assessments—provides a thorough assessment of the elder’s home and ADL Facility reviews—visits selected facilities to evaluate environment, care, staffing, etc. Post-hospitalization assessments—visits the hospital prior to discharge to evaluate needs. Ongoing care coordination—provides support including coordination of medical services, bill paying, appointment coordination, etc. Detailed Care Plan and Ongoing Support Highly skilled professional care managers (PCMs) will conduct free in-person assessments for caregivers and their loved ones. “Thank you for the incredible evaluation of my mom. The geriatric nurse visited my mother’s home and provided a thorough 8 page report!” -Federal Employee

17. Work/Life Specialists Specialists are available 24/7 to: • Assess employees’ needs • Follow-up until needs are completely satisfied • Provide personalized one-on-one assistance • Send materials within minutes of a request, including free kits: Prenatal, Child Safety, College, Adult Caregiver, and Be Well kits • Prescreen providers and generate detailed referrals with confirmed availability • Provide gerontology and child development consultations We employ Bachelor’s and Master’s level specialists (not generalists) who are educated and trained in one specialty area (child care, elder care, academics, etc.) so employees receive guidance from experts in their fields.

18. The WorkLife4You Website • Tips, checklists, and in-depth articles • Self-search tools that deliver detailed info on over 1.5 million work/life resources nationwide • Live and OnDemand webinars, financial calculators, audio tips, blogs, parenting discussion groups, podcasts, and streaming videos • Educational loan and scholarship information • Community/school comparison tools

19. Designed to support and enhance our most common caregiving requests WorkLife4You Kits are Free Prenatal Kit Child Safety Kit Adult Caregiver Kit College Kit Be Well Kit

20. We Care, Just Call • Prepaid agency benefit for employees and their families • Early identification of personal problems that affect productivity and quality of life • Improved wellness and work performance • Voluntary, confidential services available 24/7, 365 days a year

21. Federal Occupational Health’sDivision of Employee Assistance and Work/Life Programs Help Available All Day, Every Day.We Care, Just Call. (800) 222-0364 | (888) 262-7848 (TTY) www.FOH4you.com www.worklife4you.com* *Work/Life requires customized sign-on information