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Chapter 11 Problem Solving. Objectives. Explain the four stages of problem solving Describe the red / green modes of problem solving Identify the different roles a facilitator or manager plays during the problem-solving process. 11 -1. Organizational Behavior: An Experiential Approach 8/E

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Presentation Transcript
slide1

Chapter 11

Problem

Solving

slide2

Objectives

  • Explain the four stages of problem solving
  • Describe the red / green modes of problem solving
  • Identify the different roles a facilitator or manager plays during the problem-solving process

11 -1

Organizational Behavior: An Experiential Approach 8/E

Joyce S. Osland, David A. Kolb, Irwin M. Rubin and Marlene E. Turner

slide3

…Objectives

  • Learn how to facilitate a problem-solving meeting
  • Explain Six Sigma and Appreciative Inquiry

11 -2

Organizational Behavior: An Experiential Approach 8/E

Joyce S. Osland, David A. Kolb, Irwin M. Rubin and Marlene E. Turner

historical shift
Historical Shift

From solely managerial problem solving

Managerial and team problem solving

to

11 -3

Organizational Behavior: An Experiential Approach 8/E

Joyce S. Osland, David A. Kolb, Irwin M. Rubin and Marlene E. Turner

problem solving dialectics green red modes
Convergence

“Doubting”

Contraction

Divergence

“Believing”

Expansion

Problem-Solving DialecticsGreen/Red Modes

11 -4

Organizational Behavior: An Experiential Approach 8/E

Joyce S. Osland, David A. Kolb, Irwin M. Rubin and Marlene E. Turner

slide6

Stages in Kolb’s Problem-Solving Model

SituationAnalysis

Problem Analysis

Solution Analysis

Implementation Analysis

11 -5

Organizational Behavior: An Experiential Approach 8/E

Joyce S. Osland, David A. Kolb, Irwin M. Rubin and Marlene E. Turner

slide7

Characteristics of Problem Solving

  • Not a logical, linear process
  • Alternating wavelike expansions and contractions
    • Outward movement => gather and consider alternatives, information, and ideas
    • Inward movement => focus, evaluate and decide

11 -6

Organizational Behavior: An Experiential Approach 8/E

Joyce S. Osland, David A. Kolb, Irwin M. Rubin and Marlene E. Turner

slide8

Kolb’s Problem-Solving Model

Situation Analysis

Problem Analysis

Solution Analysis

Implementation Analysis

Expansion

Green

Mode

Mind-set

Valuing

Information

Gathering

Idea

Getting

Participation

Problem as Given

Problem Chosen

Problem Defined

Solution Chosen

Solution Implemented

Contraction

Red

Mode

Mind-set

Priority Setting

Problem Definition

Decision Making

Planning

Leader

Detective

Inventor

Coordinator

Manager

11 -7

Organizational Behavior: An Experiential Approach 8/E

Joyce S. Osland, David A. Kolb, Irwin M. Rubin and Marlene E. Turner

effective problem solving
Effective Problem Solving

Requires balanced attention to each of the four stages and

equal emphasis on and mind-sets

11 -8

Organizational Behavior: An Experiential Approach 8/E

Joyce S. Osland, David A. Kolb, Irwin M. Rubin and Marlene E. Turner

structured vs unstructured problems
Structured Vs. Unstructured Problems
  • Structured problems are repetitive and routine, and definite procedures are developed for dealing with them
  • Unstructured problems are novel and not covered by ready-made procedures because they occur infrequently

Organizational Behavior: An Experiential Approach 8/E

Joyce S. Osland, David A. Kolb, Irwin M. Rubin and Marlene E. Turner

11 -9

brainstorming defined
Brainstorming - Defined

Brainstorming is the generation of as wide a

range of potential solutions as possible

Organizational Behavior: An Experiential Approach 8/E

Joyce S. Osland, David A. Kolb, Irwin M. Rubin and Marlene E. Turner

11 -10

slide12

Six Sigma - Defined

Six Sigma is a problem-solving approach

that utilizes statistical methods to remove

obstacles and create processes that lead to

high-quality products and processes

11 -11

Organizational Behavior: An Experiential Approach 8/E

Joyce S. Osland, David A. Kolb, Irwin M. Rubin and Marlene E. Turner

slide13

DMAIC – Basic Six Sigma Formula

Define

Measure

Analyze

Improve

Control

11 -12

Organizational Behavior: An Experiential Approach 8/E

Joyce S. Osland, David A. Kolb, Irwin M. Rubin and Marlene E. Turner

slide14

Appreciative Inquiry - Defined

Appreciative inquiry is the study and

exploration of what gives life to human

systems when they function at their best

Rather than seeking to fix problem

deficits, AI focuses on what’s already

positive and strengthens it

11 -13

Organizational Behavior: An Experiential Approach 8/E

Joyce S. Osland, David A. Kolb, Irwin M. Rubin and Marlene E. Turner

appreciative inquiry 4d cycle
Appreciative Inquiry 4D Cycle

Dream

Discover

Design

Destiny

11 -14

Organizational Behavior: An Experiential Approach 8/E

Joyce S. Osland, David A. Kolb, Irwin M. Rubin and Marlene E. Turner

slide16

Cultural Differences and Problem Solving

  • Cultures vary in the way they define problems, gather information, and solve problems
  • These dimensions impact problem solving:
    • Locus of control
    • Individualism vs. Collectivism
    • High vs. Low Context
    • Orientation towards time

11 -15

Organizational Behavior: An Experiential Approach 8/E

Joyce S. Osland, David A. Kolb, Irwin M. Rubin and Marlene E. Turner