1 / 32

Mastering Interpersonal Communication

Learn the advantages of teams, guidelines for collaborative writing, and effective communication technologies in business. Enhance listening skills, understand nonverbal communication, and grasp the importance of business etiquette.

longwell
Download Presentation

Mastering Interpersonal Communication

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Mastering Interpersonal Communication

  2. Learning Objectives • Highlight the advantages and disadvantages of working in teams • Name eight guidelines for successful collaborative writing • Explain how meeting technologies can expedite communication and describe social networking in business communication

  3. Learning Objectives • Describe the listening process and how good listeners overcome barriers at each stage of the process • Clarify the importance of nonverbal communication and describe six categories of nonverbal expression • Review the importance of business etiquette

  4. Communicating in Teams • Problem solving • Task forces • Committees

  5. Overview of Teams Advantages Disadvantages • More information • Diversity of views • Support for solutions • Improved performance • Time issues • Groupthink • Hidden agendas • High costs

  6. Effective Teams • Have a clear objective • Share a sense of purpose • Communicate openly and honestly • Reach decisions by consensus • Think in creative ways • Know how to resolve conflict

  7. Ineffective Teams • Communication issues, suspicion, and lack of trust • Waste time and money • Generate low quality • Breed frustration

  8. Clarify Processes Select Collaborators Avoid Group Writing Agree on Goals Ensure Compatibility Take Time to Bond Check Progress Often Clarify Responsibilities Collaborative Writing

  9. Writing Technologies • Content management systems • Wiki sites • Groupware • Shared workspaces

  10. Group Dynamics • Team roles • Team development • Conflict • Resistance

  11. Assuming Team Roles • Self-oriented • Team-maintenance • Task-oriented

  12. Phases of Team Evolution • General framework • Orientation • Conflict • Brainstorming • Emergence • Reinforcement

  13. Types of Team Conflict • Constructive (Win-Win) • Destructive (Win-Lose or Lose-Lose)

  14. Resolving Team Conflict • Seven methods • Proaction • Communication • Openness • Research • Flexibility • Fair play • Alliance

  15. Overcoming Resistance • Express understanding • Make people aware of their resistance • Evaluate others’ objections fairly • Withhold arguments until the other person is ready for them

  16. Networking Technologies • Social networks • Virtual communities

  17. Productive Meetings • Preparation • Efficiency • Technology

  18. Preparing for Meetings • Identify your purpose • Select participants • Choose the time and place • Set the agenda

  19. Leading and Participating • Stay on track • Follow the rules • Invite participation • Participate actively • Close effectively

  20. Meeting Technologies • Virtual teams • Virtual meetings • Teleconferences • Videoconferences • Web-based systems

  21. Effective Listening Skills • Build relationships • Enhance product deliveries • Capture opportunities • Manage diversity

  22. Types of Listening • Content listening • Critical listening • Empathic listening • Active listening

  23. The Listening Process • Receiving • Decoding • Remembering • Evaluating • Responding

  24. Barriers to Listening • Interruptions • Selective listening • Selective perception • Language or experience • Memory problems

  25. Nonverbal Communication • Intentional and unintentional effects • Support words • Weaken words • Replace words

  26. Categories of Nonverbal Communication • Facial expressions • Gestures and posture • Vocal characteristics • Personal appearance • Touching behavior • Time and space

  27. Using Nonverbal Communication Effectively • When talking • When not talking • When listening

  28. Business Etiquette • Workplace • Social settings • Online

  29. Etiquette in the Workplace • Personal appearance • Personal grooming • Personal demeanor • Telephone skills

  30. Etiquette in Social Settings • Appearance and actions • Personal introductions • Business meals • Mobile phones • Inappropriate topics

  31. Business Etiquette Online • Learn the basics of online etiquette • Avoid personal attacks • Stay focused on the original topic • Do not present opinions as facts • Follow grammar and spelling rules • Use virus protection

  32. Business Etiquette Online • Ask permission before IM chatting • Control language and emotions • Avoid multitasking and IM • Never assume privacy • Avoid “reply all” in email • Do not waste other people’s time

More Related