Malcolm Baldrige National Quality Award - PowerPoint PPT Presentation

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Malcolm Baldrige National Quality Award
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Malcolm Baldrige National Quality Award

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  1. Baldrige National Quality Program Malcolm BaldrigeNational Quality Award Education Criteria

  2. The Criteria for Performance Excellence • Are the foundation of the Baldrige National Quality Program • Define performance excellence • Are globally recognized • Can be used by diverse types of organizations

  3. Basic Goals of the Criteria • To help organizations enhance their performance by focusing on • delivery of ever-improving value to customers, contributing to marketplace success • improvement of overall organizational effectiveness and capabilities • organizational and personal learning

  4. Criteria—Key Characteristics • Focus on results • Are nonprescriptive and adaptable • Support a systems perspective • Support goal-based diagnosis

  5. Core Values and Concepts • Visionary Leadership • Learning-Centered Education • Organizational and Personal Learning • Valuing Faculty, Staff, and Partners • Agility • Focus on the Future

  6. Core Values and Concepts • Managing for Innovation • Management by Fact • Social Responsibility • Focus on Results and Creating Value • Systems Perspective

  7. Seven Categories of the Education Criteria • Leadership • Strategic Planning • Student, Stakeholder, and Market Focus • Measurement, Analysis, and Knowledge Management • Faculty and Staff Focus • Process Management • Organizational Performance Results

  8. Baldrige Education Criteria Framework: A Systems Perspective

  9. Item Format

  10. Steps Toward Mature Processes

  11. Getting Started • Use the Criteria as a source of information • Learn the ten steps for self-assessment for any organization • Review reasons for considering aself-assessment and determine if you are ready

  12. Are We Making Progress? • Structured as an easy-to-use questionnaire that helps improve communication and identify areas to improve • Can be used with your leadership team, with a subset of employees, or with all employees • Organized according to the seven Baldrige Categories

  13. Education Award Recipients • Chugach School District (2001) • Community Consolidated School District 15 (2003) • Kenneth W. Monfort College of Business (2004) • Pearl River School District (2001) • University of Wisconsin—Stout (2001)

  14. Kenneth W. Monfort College of Business

  15. UW-Stout: ResultsGraduate Preparedness % of Graduates Prepared Source: BPA Alumni Follow-up Studies (to employers); Measuring Up (on-line)

  16. UW-Stout: Results Graduates Employed in Field Percentage Employed Source: Annual Employment Report, 1997-2201; Peer1 & 2

  17. Resources for More Information • Most Baldrige National Quality Program (BNQP) documents are available both in hard copy and on the BNQP Web site. • To obtain these documents, call (301) 975-2036 or visit www.baldrige.nist.gov.