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Leveraging TRIZ for Quality Management System Enhancement

Understanding the principles of TRIZ (Theory of Inventive Problem Solving) can be beneficial for improving quality management systems. Recognizing strengths, weaknesses, threats, and opportunities, along with applying TRIZ methods, can lead to innovative solutions for complex problems in organizational roles and responsibilities.

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Leveraging TRIZ for Quality Management System Enhancement

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  1. Quality management systems – Requirements Leadership 5 5.1 Leadership and commitment 5.2 Policy 5.3 Organizational roles, responsibilities and authorities

  2. Strengths Weaknesses “The worker is not the problem. The problem is at the top! Management!” “The world is endless, the universe inexhaustible, and the human brain will never be threatened with unemployment.” Genrich Altshuller, author of TRIZ W. Edwards Deming Threats Opportunities My experience has been that creating compelling new technology is so much harder than you think it will be that you're almost dead when you get to the other shore. What we didn't realize then was that the integrated circuit would reduce the cost of electronic functions by a factor of a million to one. Nothing had ever done that for anything before. Steve Jobs Jack Kilby inventor of IC

  3. SWOT-analysis on the basis of TRIZ TRIZ tools will be used for building a model of a situation in order to identify contradictions or opportunities for improvement. The following symbols will be used to draw a map od a problem: Causes useful function Useful function Prevents harmful function Causes harmful function Harmful function Prevents useful function

  4. Strengths Knowledge of TRIZ methods allows us to find solutions to complex problems.

  5. Weaknesses Strengths PREDNOSTI Knowledge of TRIZ methods allows us to find solutions to The management does not have the relevant knowledge and connections. Obstaja metodologija, ki omogoča poiskati rešitve - TRIZ. complex problems.

  6. Weaknesses Strengths PREDNOSTI Knowledge of TRIZ methods allows us to find solutions to The management does not have the relevant knowledge and connections. Obstaja metodologija, ki omogoča poiskati rešitve - TRIZ. complex problems. Threats Implementation of innovation is always risky.

  7. Weaknesses Strengths PREDNOSTI Knowledge of TRIZ methods allows us to find solutions to The management does not have the relevant knowledge and connections. Obstaja metodologija, ki omogoča poiskati rešitve - TRIZ. complex problems. Opportunities Threats Innovation in products, services, processes, systems, business models, concepts ... Implementation of innovation is always risky.

  8. Weaknesses Strengths PREDNOSTI Knowledge of TRIZ methods allows us to find solutions to The management does not have the relevant knowledge and connections. Obstaja metodologija, ki omogoča poiskati rešitve - TRIZ. complex problems. Knowledge of TRIZ, technology and the laws of the market creates opportunities. Opportunities Threats Innovation in products, services, processes, systems, business models, concepts ... Implementation of innovation is always risky.

  9. Weaknesses Strengths PREDNOSTI Knowledge of TRIZ methods allows us to find solutions to The management does not have the relevant knowledge and connections. Obstaja metodologija, ki omogoča poiskati rešitve - TRIZ. complex problems. Lack of knowledge leads to danger Knowledge of TRIZ, technology and the laws of the market creates opportunities. Opportunities Threats Innovation in products, services, processes, systems, business models, concepts ... Implementation of innovation is always risky.

  10. Weaknesses Strengths PREDNOSTI Knowledge of TRIZ methods allows us to find solutions to The management does not have the relevant knowledge and connections. Obstaja metodologija, ki omogoča poiskati rešitve - TRIZ. complex problems. Lack of knowledge leads to danger Knowledge of TRIZ, technology and the laws of the market creates opportunities. Opportunities Threats Innovation in products, services, processes, systems, business models, concepts ... Implementation of innovation is always risky. Unsuccessful implementation destroys opportunities

  11. Knowledge of TRIZ, technology and market laws eliminates the disadvantages Weaknesses Strengths PREDNOSTI Knowledge of TRIZ methods allows us to find solutions to The management does not have the relevant knowledge and connections. Obstaja metodologija, ki omogoča poiskati rešitve - TRIZ. complex problems. Lack of knowledge leads to danger Knowledge of TRIZ, technology and the laws of the market creates opportunities. Opportunities Threats Innovation in products, services, processes, systems, business models, concepts ... Implementation of innovation is always risky. Unsuccessful implementation destroys opportunities

  12. TRIZ×QMS Application The team shall at first consider all 10 proposed inventive principles to select the most appropriate ones for solution and if necessary the rest of 40 inventive principles.

  13. The Cause and effect analysis Effect Causes Man Machine Paper based file system No data mining SW People unwilling to learn Culture Incompetent personnel Tacit knowledge not captured Weaknesses Missing or wrong information Missing external information Paper data sheets in binders in central library Search not unified The management does not have the relevant knowledge and connections. Late/missing data Material Method

  14. The Cause and effect analysis Man People unwilling to learn Culture The management does not have the relevant knowledge and connections. Incompetent personnel Weaknesses

  15. The Cause and effect analysis Machine Paper based file system No data mining SW The management does not have the relevant knowledge and connections. Tacit knowledge not captured Weaknesses

  16. The Cause and effect analysis Weaknesses Paper data sheets in binders in central library The management does not have the relevant knowledge and connections. Search not unified Method

  17. The Cause and effect analysis Weaknesses Missing or wrong information The management does not have the relevant knowledge and connections. Missing external information Late/missing/ wrong data Material

  18. TRIZ×QMS Application TRIMMING = removing harmful functions or non value adding activities and costs from the system ∑ Fuseful I = ∑ Fharmful+ ∑ Costs The team shall examine the system functions and costs. Where possible harmful functions should be removed and costs minimized. This is TRIMMING, representing TRIZ lean approach.

  19. Find a way to eliminate, reduce, or prevent Find a way to obtain additional Knowledge of TRIZ, technology and market laws eliminates the disadvantages Strengths Weaknesses The management does not have the relevant knowledge and connections. PREDNOSTI Knowledge of TRIZ methods allows us to find solutions to Obstaja metodologija, ki omogoča poiskati rešitve - TRIZ. complex problems. Lack of knowledge leads to danger Knowledge of TRIZ, technology and the laws of the market creates opportunities. Strengthen Eliminate or reduce Opportunities Innovation in products, services, processes, systems, business models, concepts ... Threats Implementation of innovation is always risky. Unsuccessful implementation destroys opportunities Find a way to eliminate, reduce, or prevent Find a way to protect

  20. The Quality Policy External Internal Get new customers Get better suppliers Increase profits Increase customer satisfaction/loyalty Design better products/services Improve QMS Increase margins Attack Reduce costs Increase employee satisfaction Keep customers Set up competitive prices Defense Key: QP – Quality Policy Elements

  21. Example Why are customers leaving us? 1 % because they die, 3 % because of relocation, 9 % because competition has better service, 68 % because of bad service. Ref.: Miller Business Systems External Internal Get new customers Get better suppliers Increase profits Increase customer satisfaction/loyalty Design better products/services Improve QMS Increase margins Attack What to do? Reduce costs Increase employee satisfaction Keep customers Set up competitive prices Defense Improve quality of our services! Develop improved service eliminating effects causing complaints and costs and introducing functions generating required effects Analyze customer requirements, needs and expectations. Analyze customer complaints

  22. Example cont. Improve quality of our services! Analyze customer requirements, needs and expectations. Analyze customer complaints Slow service…. It takes too long to serve food … Prices are higher than competitors … Food must not be too hot or too cold and should keep color, flavor, texture, size, shape, appearance Team shall consider each of inventive principles listed above as a resource for developing a better service. How to improve efficiency and ideality

  23. Brainstorming for solution We have to improve ideality of service We could improve service dynamics by introducing waiters on roller skates. Disposable dishware could simplify serving process. ∑ Fuseful I = ∑ Fharmful+ ∑ Costs Eliminating waiters will reduce costs and waiting times for food servicing. Self service would eliminate waiters.

  24. Two possible solutions Both solutions eliminate the need for waiters to serve customers and reduces the waiting time for the customers to be served. Reference: http://www.2budapest.com/2budapest/top_3/food/night Reference: http://www.pre-motion.com/catering-bar-conveyor- belt.html

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