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Information Technology Service Availability Metrics

Information Technology Service Availability Metrics. RMS November 2008. Trey Felton IT Account Manager. Agenda and Commentary. Retail and Wholesale Systems Performance

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Information Technology Service Availability Metrics

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  1. Information TechnologyService Availability Metrics RMS November 2008 Trey Felton IT Account Manager

  2. Agenda and Commentary Retail and Wholesale Systems Performance Retail Transaction Processing – service level target will not be met for 2008; however for the month of October, system availability was at 100%. TML, MarkeTrak, TML Report Explorer, and Retail API – year to date performance continues to be above the service level target Wholesale – October system performance was 100% Market and Grid Control Systems Performance Real Time Balancing Market (RTBM), Frequency Control (FC) – October performance was 99.866% and 100% respectively 17 November 2008 ERCOT Public

  3. Agenda and Commentary (continued) Retail System Issues Retail processing – ERCOT was in the process of setting up a separate disaster recovery environment. The NAESB application was configured to function as Production in the event of a disaster. At 3:18 PM on October 30, 2008, the application was started in error which caused all test transactions in the environment to be sent outbound to the market MarkeTrak outage – 225 minutes – An SSL certificate issue caused an unplanned outage. System was restored with a temporary fix until a new certificate could be implemented on 10/22. 17 November 2008 ERCOT Public

  4. 2008 Net Service Availability 17 November 2008 ERCOT Public

  5. October 2008 Net Service Availability 17 November 2008 ERCOT Public

  6. Retail Transaction Processing Availability Summary 17 November 2008 ERCOT Public

  7. TML Availability Summary 17 November 2008 ERCOT Public

  8. MarkeTrak Availability Summary 17 November 2008 ERCOT Public

  9. TML Report Explorer Availability Summary 17 November 2008 ERCOT Public

  10. Retail API Availability Summary 17 November 2008 ERCOT Public

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