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Information Technology Service Availability Metrics

Information Technology Service Availability Metrics. June 2008. Summary. A combination of issues caused Retail Transaction Processing performance to be below service level expectation for June Human error contributed to a major portion of the service availability being below expectations:

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Information Technology Service Availability Metrics

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  1. Information TechnologyService Availability Metrics June 2008

  2. Summary • A combination of issues caused Retail Transaction Processing performance to be below service level expectation for June • Human error contributed to a major portion of the service availability being below expectations: • During an application restart on 6/1/08, steps of the verification process were missed, causing a 688 minute outage • Some changes have been completed and others are underway to enhance processes and procedures in order to prevent future incidents 15 July, 2008

  3. 2008 Net Service Availability – Retail & Wholesale Operations 15 July, 2008

  4. June 2008 Net Service Availability – Retail & Wholesale Operations 15 July, 2008

  5. Retail Transaction Processing Availability Summary 15 July, 2008

  6. TML Availability Summary 15 July, 2008

  7. MarkeTrak Availability Summary 15 July, 2008

  8. TML Report Explorer Availability Summary 15 July, 2008

  9. Retail API Availability Summary 15 July, 2008

  10. 2008 Net Service Availability – System Operations 15 July, 2008

  11. June 2008 Net Service Availability – System Operations 15 July, 2008

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