Hospitality Call Center Emboldens Your Brand Appeal

1. Downloaded from: justpaste.it/d9p52 Summary - Running successful operations in any service sector industry, like Hotel or Spa/Salon, can be a nightmare for the entrepreneur if customer centricity is not in the core DNA of operations. If you choose Europe as a region to run operations, this becomes even more difficult task. Hospitality call center in conjunction with outsourced call center service for Salon and Spas is a must have extension for your brand. Your front desk operations, where customers dial in to have their queries resolved or get an appointment scheduled is the most important part of operations if you are a Spa/Salon owner. It plays a critical role in ensuring profitability for your enterprise. Let us discuss the constituents of the profitability matrix for Spa/Salon operations and how Outsourced Call Center Services for Salons and Spas play a pivotal role in attaining these markers. A mirror image of this context is the role played by hospitality call center for hotel properties that are finding it draining to set up a full-fledged front desk for customer support. The nature of these services can be multilingual for instance, a Call Center French and Arabic speaking offer customer support in native French and Arabic apart from English. The best part is that these services can be set up at a fraction of the deployment cost of a captive customer support center and can be down-scaled and up-scaled easily.

2. If you are having a professionally managed front desk, your brand image becomes more credible in the eyes of your customers. A Hospitality Call Center for hotel properties or Outsourced Call Center Services for Salon and Spas gives the essential people-centric approach that a sales cycle needs to ensure positive conversions of mundane enquiries. If you do some internet research you will find that 80 percent of customers prefer interacting with a human than to a chatbot which is fully automated while getting their queries resolved. If you take 100 as a base your will find that 70 percent of these customers choose a brand only when it offers them customer support in their native tongue. This phenomenon is more prevalent in European regions and this is where language-specific support center comes into the picture. For instance, a Call Center French and Arabic Speaking gives a tremendous boost to the reach of the brand and further strengthens brand loyalty. Mother tongue has a very soothing impact while a customer is engaging with the brand for a sales cycle. Outsourced Call Center Services for Salon and Spas need to be multilingual in nature supporting as many global native languages as possible. Similar is the case with Hospitality Call Centers. When a client gets to hear a human voice in a familiar language, even the most angry and displeased amongst them end up being more accommodating. You will find a significant reduction in the sales cycle in the area of up-selling and cross-selling, while the conversion rates go up significantly. Customer grievance redressals take a far shorter time frame to get amicably and astutely resolved.

3. Globally, spa and Salon industry’s future looks very promising. Currently, the size of the industry is nearly 202 billion USD and over the next few years it is going to witness a compounded annual growth rate of 7.4 percent. As per world renowned publication, Fortune business insight, as the year 2029 approaches Spa and Salon Industry will reach the ambitious mark of USD 355.45 billion. The largest segment of this industry remains hair care and the number of new barber shops and salons is increasing at a rapid rate. Mobile and social salons are seeing the most rise and interestingly regional expansions for this industry are now outstripping the global average. If you are following news development, you would have noticed that just a fortnight ago an Indian businessman who dominates the world’s top ten rich list category, announced his group’s foray into Spa and Salon industry by acquiring a 49 percent stake in a South Asian Spa and Salon chain. This is a strong indication of the growth potential for this target Industry. You can easily benchmark this development against the fact that just a few years ago his group entered the telecom arena and today the group company is among the world’s largest telecom service providers with giants like Google and Facebook backing the enterprise both financially and technologically. This acquisition is nudging Spa and Salon brands to go for Outsourced Call Center Services for Salon and Spas as this is giving their brands stronger intangible valuation. Europe followed by the Kingdom of Saudi Arabia remains the highest potential business region currently. Let us take a moment to appreciate the client mindsets for these two regions. Both these client categories are known for their spending power as is evident by the per capita income of these geographies. They always prefer the quality of service over the price point in

4. question. For them, a visit to a Spa or Salon signifies a moment of luxury and self-adulation. Hence they are well known by brands for their heightened sense of enquiry about the quality of services being rendered. On the other side, they love their native language. 90 percent of residents of France are more likely to conduct their business-related discussions in France and the figure is almost cent percent for residents of Saudi Arabia. These stats do call in for an immediate application of Customer service outsourcing in German and Call Center French and Arabic Speaking. If you are a hotel property owner looking to expand in these geographies you will find trends that are similar in nature. Customers from France and Saudi Arabia are more likely to personally engage with the front desk of your operations while soliciting reservations. You can expect more number of calls and lengthy engagements before they make up their mind. The good news is that both sets of clients value luxury over price point and once they start trusting your brand for the quality of services being delivered, they easily convert into loyal and long- term patrons. This is where the advantage of having a third-party Call Center French and Arabic Speaking coupled with 24*7 Outsourced Reservation Support comes into the picture as this added dimension of your business operation ensures round-the-clock availability of customer support in the native language. Your customers get spoken to any time of the day and the cost impact is negligible when compared to the revenue pipeline being created. Even though running a Spa and Salon business and operating a hotel property looks like oil and water at face value, but both have customer centricity as their prime drivers. Unless a high level of customer engagement and an enthralling customer experience is not ensured, finding profitability is akin to looking at a mirage in the desert. However, Outsourced Call Center Services for Salon and Spas in conjunction with Call Center French and Arabic

5. Speaking gives the necessary fillip to your brand and helps you navigate through this maze of uncertainty. Setting up captive front desk customer care centers can be quite a costly affair. It also stretches the meager human resource of enterprises. The intelligent move is to engage the services of international companies like LiveSalesman who provide customer support in over 30 global languages at a fraction of setting up the captive operations.