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Developing Telecommunications eLearning modules: Field Work Force performance support

Developing Telecommunications eLearning modules: Field Work Force performance support. Agenda. Next G network Audience Challenges Next G Wireless Link Processes > TNA Examples Summary References. Next G network. Telstra's next generation wireless broadband network

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Developing Telecommunications eLearning modules: Field Work Force performance support

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  1. Developing Telecommunications eLearning modules:Field Work Force performance support

  2. Agenda • Next G network • Audience • Challenges • Next G Wireless Link • Processes > TNA • Examples • Summary • References

  3. Next G network Telstra's next generation wireless broadband network Faster & greater coverage across Australia (98% ) Provides voice, messaging, fax and broadband News, music, sport, entertainment, industry 3

  4. Audience Field technicians Technology specialists Communications technicians Integration specialists Wireless & engineering 4

  5. Challenges Logistics of training 100’s of staff across Australia Different time zones Vast distances Locals 5

  6. More Challenges Regional & climatic challenges Locals 6

  7. Training team Dynamic duo 7

  8. Next G Wireless Link • Next G Wireless Link exploits the coverage and data capabilities of Next G 850MHz network to provide: • Voice • Fax • Broadband internet

  9. Next G Wireless Link Then: CDMA Wireless Local Loop 9

  10. Next G Wireless Link Now: Next G Wireless Link 10

  11. Next G Wireless Link Now: Next G Wireless Link 11

  12. Next G Wireless Link • Ericsson W25 Fixed Wireless Terminal (FWT): • Connects to Next G network • RJ11 ports for phone and fax • RJ45 ports for LAN connections • Built-in wireless router 12

  13. Next G Wireless Link Now: Next G Wireless Link 13

  14. Next G Wireless Link Now: Next G Wireless Link 14

  15. Next G Wireless Link • Juni JI19 Micro ICS repeater: • Captures, boosts and retransmits signal from Next G base station. 15

  16. Next G Wireless Link Equipment shelter close-up Triad mast and equipment shelter 16

  17. Next G Wireless Link Now: Next G Wireless Link 17

  18. Next G Wireless Link • Yagi 14db antenna: • Roof-mounted • Aimed at nearest base station • Improves reception in areas with low Next G signal strength 18

  19. Next G Wireless Link Now: Next G Wireless Link 19

  20. Next G Wireless Link Now: Next G Wireless Link 20

  21. Next G Wireless Link • Calyptech iFWT: • Used where there is no Next G signal at premises • Located in equipment shelter • Supports voice, fax and ADSL 21

  22. Next G Wireless Link Now: Next G Wireless Link 22

  23. Processes Identify training requirements Identify process changes Identify target audience - impacted workgroups) Online delivery & management of training requirements 23

  24. Identify 24

  25. Determine Determine availability of funding –who pays! 25

  26. Develop 26

  27. Signoff • Signoff • Build • Review • Technical • Pilot 27

  28. Deploy Release notification 28

  29. Manage Administer online training events 29

  30. Competency Learning checks 30

  31. Examples Online modules developed 2007-2008 31

  32. Summary User centred consultation People Flexibility Interactivity Online management 32

  33. References http://www.nextg.com.au/ http://www.telstra.com.au/nextg/index.htm http://www.telstra.com.au/nextgnetwork/index.htm http://www.telstra.com.au/mobile/networks/info/nextg.htm Contact Email: johnsandler@fastmail.fm Blog: www.nohow.wordpress.com 33

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