The must have program/project management reporting feature before applying for ITES 4H contract

1. Themust-haveProgram/project managementreportingfeature beforeapplyingfor ITES4Hcontract

2. Introduction

3. In a combined endeavor with the Army Contracting Command - Rock Island (ACC-RI), the Army Computer Hardware Enterprise Software and Solutions desires contracts for supporting the army's requirements, inside the Continental United States (CONUS) and Outside the Continental United States (OCONUS) to incorporate far off OCONUS, covering a full scope of Information Technology (IT) equipment for customer, server, storage, and network environment; for related incidental services and software; for support/warranty of legacy IT equipment; and warranty variations as a feature of an Information Technology Enterprise Solutions - 4 Hardware (ITES-4H) arrangement. The equipment and services will be commercial following the definition of commercial items in Federal Acquisition Regulation (FAR). The basic motivation behind the ITES-4H acquisition is to help the Army undertake framework and infrastructure objectives with a full scope of innovative, top-notch info technology equipment and solutions at a sensible cost. It is fundamental that the proposed ITES-4H equipment coordinates and upgrades Army Net-tasks/Net-driven abilities while giving a typical look and feel for Army applications at all degrees of both the key and strategic Army endeavor. The proposed equipment should consent to existing DOD and Department of Army standardization, security, and interoperability policies.

4. TheProjectManagementReporting Featuresthatmustbeadheredto ContractStatusMeetings The contractor will participate in meetings with the Government to talk about contract status. This incorporates issues, concerns, upgrades, new items, and so on. Approximately every twelve months, the meetings would be held, or as needed. The meeting location will change and will be indicated by the Government. Travel costs are the obligation of the Contractor.

5. Reports The Contractor will give the accompanying reports electronically to CHESS. ●Order Transaction (OT) Report: The contractor will give monthly order transactions (conveyance order and credit card purchases) to the Government for consideration in the CHESS Database. The report is due to CHESS by the tenth of every month but can be submitted as right on time as the first of each announcing cycle. If the tenth falls on an end of the week or government occasion, the OT report will be expected the following business day quickly following the tenth. The report will be transferred using the OSNAP tool found on the CHESS IT e-shop. ●Vendor Status (VS) Report: The contractor will give monthly shipping and service status to the Government for incorporation in its CHESS Database. The report is due to CHESS by the tenth of every month but can be submitted as ahead of schedule as the first of each detailing cycle. If the tenth falls on an end of the week or government occasion, the VS report will be expected the following business day quickly following the tenth. The report will be transferred using the VSRAP apparatus found on the CHESS IT e- shop. ●Equipment Failure (EF) Report: The EF report will distinguish the item that fizzled, the purpose behind failure, the date the client informed the contractual worker of the issue, and the date the issue was settled. The Equipment Failure report will be submitted once each quarter, in January, April, July, and October. The EF report is due by close of business (COB) on the tenth of the previously mentioned months. If the tenth falls on an end of the week or government occasion, the EF report will be expected the following business day promptly following the tenth. The report will be transferred using the EFRAP instrument found on the CHESS IT e- mart.

6. PerformanceEvaluationSurveys At Delivery completion or finishing of Delivery with Related Incidental Services/Warranty Repair, the contractor will present a solicitation for a performance evaluation to the Ordering Contracting Officer (OCO), the Order Contracting Officer's Representative (OCOR) or his/her assigned delegate; or to the end client or client that has the best information about the exchange. The performance evaluation overviews will be distributed to every contractor upon award of the contract for the contractor to distribute to clients. The contractor will train the OCO, OCOR, or his/her assigned agent; or the end client or client that has the best information about the transaction to go to the site to finish the survey for every conveyance request or service, inside 30 days of the fulfillment of the conveyance as well as service. eCommerce World Wide Web The contractual worker will build up a web-based landing page containing general agreement data, requesting rules and items offered on the agreement. The contractor will likewise give online program support information to incorporate as a base: (a) How to acquire a statement including names, phone numbers, and email addresses of apt salespeople. (b) Policy and procedural data with respect to installation, warranty, warranty variation, technical support, software support, and other post-conveyance issues. This will incorporate the names, phone numbers, and email locations of the suitable support staff. (c) How to investigate a problematic order including names, phone numbers, and email locations of the appropriate support staff.

7. IT e-store It will be mandatory for all clients to submit Requests for Quotes (RFQs) utilizing the RFQ or Reverse Auction apparatuses on the CHESS IT e-store. It is likewise required that the contractor utilize the IT e-store RFQ Tool to acknowledge receipt of the RFQ to the client through an offer or no-offer status. If the contractor gives a no-bid response, the no-bid response and the reasoning for not offering will be submitted for each RFQ to the IT e-mart in the location provided concerning the no-bid responses (this should be no later than the due date of RFQ). The time distributed for recognizing client RFQ is two Government working days. The contractor will send a proper response to the client within five Government working days with respect to its goal to propose a solution except if the statement is expected in a more limited time period. On the occasion the contractor gets a solicitation for a quote from the client by means of email, direct call, and so forth, the contractor should guide the client to place the RFQ using the RFQ or RA Tool on the IT e-store. The CHESS Product Officer will likewise be informed that the client has been encouraged to put the RFQ/RA on the IT e-store. Phase-in period The agreement phase-in period is 60 calendar days commencing upon receipt of the award. The contractor, at the finish of the 60 schedule day time span, will acknowledge orders. During the phase-in period the contractor will: Finalize the seven (7) ITES-4H catalogs and provide them electronically to the CHESS Product Officer within 30 days of contract award for audit and endorsement. Assist the Government in building up an ordering guide. Develop a site to incorporate a connection to the CHESS site and the CHESS ordering guide, contract catalog items, costs, explicit data relating to the agreement, the 24-hour toll-free help desk number, contractor point of contact info, etc. Finalize subcontracts/teaming plans. Secure suitable staff. Establish telephonic help. Participate in Post-Award gatherings.

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