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Best Practices for Caribbean Terminals Today - PowerPoint PPT Presentation


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Best Practices for Caribbean Terminals Today. COMMON TO ALL TERMINALS. Meet Passenger Needs & Wants Design to Reduce Energy – discussed yesterday. Passenger Needs & Wants. PASSENGER NEEDS/WANTS. Simplicity of flow, good wayfinding Minimum queuing

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common to all terminals
COMMON TO ALL TERMINALS
  • Meet Passenger Needs & Wants
  • Design to Reduce Energy – discussed yesterday
passenger needs wants
PASSENGER NEEDS/WANTS
  • Simplicity of flow, good wayfinding
  • Minimum queuing
  • Food & retail airside where they have time to use
  • Adequate space and seating
  • A strong sense of place, unique character
  • Commercial revenue and pax satisfaction increases as we meet their expectations
  • Every airport is different – listen to the passengers
survey passengers
SURVEY PASSENGERS
  • Not just about concessions
  • Can address:
    • Themes and wants re terminal
    • Deficiencies in existing facilities and services to deal with in new terminals
passenger perspectives
PASSENGER PERSPECTIVES
  • Ask about:
    • Airline provided services – check-in, etc
    • Security – wait times, etc
    • Government services – Customs, Immigration, etc
    • Washrooms
    • Concessions
passenger perspectives7
PASSENGER PERSPECTIVES
  • Passengers are seeking environments that are stress reducing:
    • Color
    • Soft furniture
    • “club” atmosphere
  • So why are we giving them white and stainless steel
passenger survey
55% Cultural

38% Active / Vibrant

36% Colourful

34% Harbor / Port

33% Mountains

31% Historical

30% Traditional

28% Commerce

PASSENGER SURVEY
what is different in carib
WHAT IS DIFFERENT IN CARIB?
  • Utilities Reliability
    • Need for 100% back up power
  • Construction Issues & Materials
    • Need to think of supply chain
    • Extra care in selecting contractors
  • Commissioning & Training
    • New systems mean training and troubleshooting
  • Capital Cost limitations
capital cost constraints
CAPITAL COST CONSTRAINTS
  • Traffic levels at Caribbean Airports are generally modest
    • Typically less than 3 million e/d pax
  • High peaks mean relatively oversized facilities are needed
  • A rework/expansion of the existing facilities is often the most cost effective approach – many of the region’s airports have “good bones”
rehab expand vs new
REHAB/EXPAND VS NEW
  • 50% Rehab/50% new will typically save 30%-40% over all new
  • BUT, construction will take longer and be more disruptive
  • Kingston, Montego Bay and Barbados were done on the rehab-expand approach
  • Hewanorra shows high potential for this, as does E.T. Joshua in St. Vincent
  • Nassau – not worth saving existing terminals
barbados
BARBADOS
  • $100M terminal modernization & expansion
  • Terminal floor area doubled to approximately 40,000 sq.m – old terminal becomes departure and retail area – new terminal for arrivals
  • Strong revenue focus from the outset
impact of the new program
IMPACT OF THE NEW PROGRAM
  • Airport concession revenues are up by 500% - spend $35/enpl
  • Airport advertising revenues are up by 500%
  • The incremental commercial revenue (approx $7m/year) could debt service the entire terminal investment
kingston
KINGSTON
  • $60M terminal program
  • Substantial expansion, modernization, addition of loading bridges
  • Revenue focus important to AAJ – integration of concessions, signage, terminal design from Day 1
conclusions
CONCLUSIONS
  • Carefully evaluate existing terminal – is it worth re-working and expanding to save 30%-40% of costs
  • Listen to passengers – every airport is different - design for passengers
  • Provide easy flows, sufficient space and seating
  • Concessions primarily airside
  • Provide 100% back up power
  • Select contractors carefully
  • Plan on extensive commissioning process