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Organization Goals

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  1. Organization Goals Organization Goals

  2. Organization Goals • Why do goals exist? • Organizational legitimacy • Employee direction and motivation • Decision guidelines • Criteria for organizational performance • Do organizations have only one goal? • Multiple goals • Goal conflict • Examples Organization Goals

  3. Categorizing Goals and Objectives • Types of goals • Stated goals • Real goals • Levels of goals • Mission • Strategic plans • Operational plans Organization Goals

  4. The Mission Statement • Short • Also, the mission statement should be… • Customer-focused • Achievable • Motivational • Specific Organization Goals

  5. FedEx Corporation will produce superior financial returns for its shareowners by providing high value-added logistics, transportation and related information services through focused operating companies. Customer requirements will be met in the highest quality manner appropriate to each market segment served. FedEx Corporation will strive to develop mutually rewarding relationships with its employees, partners and suppliers. Safety will be the first consideration in all operations. Corporate activities will be conducted to the highest ethical and professional standards. Organization Goals

  6. Sam Walton built Wal-Mart on the revolutionary philosophies of excellence in the workplace, customer service and always having the lowest prices. We have always stayed true to the Three Basic Beliefs Mr. Sam established in 1962: • Respect for the Individual • Service to Our Customers • Strive for Excellence Organization Goals

  7. Deutsche Bank aspires to be a leading global provider of integrated financial solutions for demanding clients and the pre-eminent bank in Germany generating exceptional value for its shareholders and people. Organization Goals

  8. Mission Statement In partnership with our clients, we design and implement rigorous and scientifically-based interventions that enhance individual, team, and organizational effectiveness. In doing so, we deliver practical and innovative solutions to important business issues, aimed at addressing current as well as future challenges. We leverage technology in developing and implementing these solutions in a way that defines best practices in our profession. We adhere to the highest level of personal and professional ethics in our practice and work with our colleagues in a way that supports and enhances personal respect and dignity. Organization Goals

  9. Provide America's taxpayers top quality service by helping them understand and meet their tax responsibilities and by applying the tax law with integrity and fairness to all. Organization Goals

  10. Mission: To unite all faiths, ages and cultures to meet human needs and develop lasting solutions to help our neighbors live with hope, independence and dignity. Organization Goals

  11. Christian Brothers University is a Catholic institution of higher education in the tradition of the Christian Brothers. It is a private, comprehensive university which emphasizes excellence in teaching and individualized attention to the whole person in a values oriented, inter-faith educational community. The University prepares students for professional careers and advanced study in the arts and sciences, engineering, and business, and for lives of moral responsibility and constructive community involvement. Organization Goals

  12. Google's mission is to make the world's information universally accessible and useful. Organization Goals

  13. Purely financial Profitability Return to investors (dividends and/or stock price) Stability Performance Market share Customer satisfaction Productivity / efficiency Growth Other Employee development Product quality Diversification Innovation Goal Criteria Organization Goals

  14. Planning to Meet Objectives • The planning process • Types of plans • Planning: pro and con Organization Goals

  15. Develop Goals and Objectives Establish Strategy Develop a Hierarchy of Plans The Planning Process Feedback Implement Plans Organization Goals

  16. Planning Hierarchy Top Management Divisional Management Department Management Individual Employee “Increase revenues!” “We need to improve company performance” “Work faster, make more units, forget about quality” “I need to see a significant improvement in this division’s profits” Organization Goals

  17. Breadth Strategic Operational Timeframe Short-term Long-term Specificity Directional Specific Frequency of use Single use Standing Types of Plans Organization Goals

  18. Pro Goals and plans for reaching goals provide a direction for effort Planning can be contingent Plans are needed to realize creative ideas Con Planning may impede change Planning isn’t possible in a dynamic environment Plans can’t replace intuition and creativity Planning doesn’t include major organizational changes Planning: Pro and Con Organization Goals