Communication skills Presented to: Inst. Dana Adas Prepared by : Motasem qamhia - PowerPoint PPT Presentation

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Communication skills Presented to: Inst. Dana Adas Prepared by : Motasem qamhia

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Communication skills Presented to: Inst. Dana Adas Prepared by : Motasem qamhia

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  1. Communication skillsPresented to: Inst. Dana AdasPrepared by : Motasemqamhia

  2. Outline • Why do we need communication skills? • Communication structure. • Types of communication. • How to be an active listener? • Speaking skills.

  3. See a need, fill the need…

  4. Communication Goals


  5. Employers ranked these applied skills “most important.” High School Grads 2 & 4-Year College Grads • Work Ethic 83% • Teamwork 83% • Oral Communications 82% • Problem Solving 73% • Written Communication 72% • Work Ethic 80% • Teamwork 75% • Oral Communication 70% • Ethics 63% • Problem Solving 57%

  6. The communication process

  7. Types of communication

  8. Listening and speaking are used a lot,…

  9. …,But not taught enough Amount taught

  10. Hearing VS. Listening • Hearing – Physical process, natural, passive. • Listening – Physical as well as mental process, active ,learned process, a skill.

  11. Be an active listener • Set the stage. • Ensure mutual understanding. • Understand body language. • Suspend judgment.

  12. Useful speaking techniques • Know what you want to say. • Think before you talk. • Control fear. • Believe in your message. • Repeat major points. • Find out what your listener wants.

  13. Other important skills to consider • Initiative. • Reasoning. • Teamwork. • Self-presentation.

  14. Thanks for listening