1. Communication

2. Program Objectives (1 of 3) • To identify steps in taking responsibility for your own communication. • To explore the use of words, tone of voice, and body language in communication. • To identify ways to establish rapport in communication. • To compare “telling” and “asking” questions styles in solving problems. www.readysetpresent.com

3. Program Objectives (2 of 3) • Recognize and understand the power of communication. • Understand how problems develop due to listening. • Identify specific communication problems and apply treatments. • Learn techniques to manage and ensure proper communication. www.readysetpresent.com

4. Program Objectives (3 of 3) • Enhance your knowledge of non-verbal communication. • Apply what you learn to the written word. • Know how to use the last resort. • Practice, role-play, discuss, and problem solve. www.readysetpresent.com

5. A Challenge Please write a One Sentence Definition of EFFECTIVE COMMUNICATION. www.readysetpresent.com

6. Definition of Communication (1 of 2) • The exchange of thoughts, messages, or the like, as by speech, signals or writing. • To express oneself in such a way that one is readily and clearly understood. www.readysetpresent.com

7. Definition of Communication (2 of 2) • Communication is shared feelings/shared understanding. • If you can honestly achieve that goal, you are communicating. www.readysetpresent.com

8. Methods of Communication One-Way • Memo, fax, e-mail, voice mail, letter. Two-Way • Phone call, in-person. Collaborative • Team meetings, consulting, consensus, decision making, group problem solving. www.readysetpresent.com

9. Communication Advantages • Increase productivity. • Reduce stress. • Better understand what others are saying. • Better understand how to get your message across. • Enhance relationships. • Save time and money. www.readysetpresent.com

10. Who Is Responsible? • The Communicator. • How Much Is The Communicator Responsible? • 60 Percent! www.readysetpresent.com

11. Face-To-Face Mirror and Match. www.readysetpresent.com

12. Mirror and Match • Sentence structure. • Tone of voice. • Key words. • Non-verbal body language. • Style of speech. • Rhythm of speech. www.readysetpresent.com

13. Establish Common Goals • Think about the other person and his/her goals. • Build the bridge from the other side. • If you don’t know, ask. Then listen and sincerely care. • Help by asking questions to clarify their goals. • Frequently restate the goal/s. www.readysetpresent.com

14. Ten Barriers and Gateways www.readysetpresent.com

15. Asking Questions www.readysetpresent.com

16. Once Understanding Is Met Focus on Influencing or Problem Solving. www.readysetpresent.com

17. Enhance Relationships www.readysetpresent.com

18. What is your next step? www.readysetpresent.com

19. Download “Communication” PowerPoint presentation at ReadySetPresent.com123 slides include: Exploring the critical elements of good communication, different methods of communication, keys to effective listening, 6 slides on listening techniques, improving your listening, asking vs. telling, barriers and gateways to communication, effective business communication, why attending is important, responding to content, posturing and observing and feedback, nonverbal communication, including eye contact, language barriers, how to's and more. Royalty Free - Use Them Over and Over Again. www.readysetpresent.com