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Effective Strategies for VoIP Deployment and Migration

Discover the challenges and benefits of migrating to IP telephony, as well as methods to successfully deploy VoIP in your enterprise. Explore the migration options, including VoIP trunking, rip and replace, IP enable existing PBX, IP enable existing handsets, and hosted IP telephony.

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Effective Strategies for VoIP Deployment and Migration

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  1. Effective Deployment and Migration Strategies Leigh Fatzinger, VP Marketing Citel citel.com

  2. What’s holding up VoIP migration today? Enterprise Telephony Today • 365 million digital PBX handsets in place today. • Est. $100 billion legacy infrastructure. • 2006: VoIP infrastructure 55% total PBX revenue. • Less emphasized: 2006, digital PBX still 45%. Enterprise Telephony Challenges • Enterprise migration to IP will take years. • Network preparedness • Business disruption and confusion

  3. Why IP Telephony? More for Less. • Economic Benefits: • Nearly free LD, connections between disparate locations • Reduced voice trunks required • Lower administration costs • Operational Benefits: • True scalability • Deployment flexibility • Redundancy • Productivity Benefits: • Next generation applications, reporting • Fixed/mobile integration • CTI

  4. Why Migrate to IP Telephony? • Economic Benefits: • Nearly free LD, connections between disparate locations • Reduced voice trunks required • Lower administration costs • Operational Benefits: • True scalability • Deployment flexibility • Redundancy • Productivity Benefits: • Next generation applications, reporting • Fixed/mobile integration • CTI and this is how…

  5. Methods to Migrate • Overview • Various strategies to obtain benefits to IP telephony • All have pros, cons • Bottom line: migrate based on the business case • Methods • VoIP Trunking • Rip and Replace • IP Enable Existing PBX • IP Enable Existing Handsets • Hosted IP Telephony

  6. Methods to Migrate • VoIP Trunking • Install “trunk gateways” on existing PBX • Nearly all legacy equipment is maintained • Reduce calling cost, no integration or applications

  7. PSTN Local/LD IP Backbone VoIP Gateways Customer Premise IP Integrated Access Device (IAD) TDM PBX with Voicemail PBX Telephones Methods to Migrate

  8. Where “VoIP Trunking” Fits. • Enterprise looking purely for LD, telco trunk cost savings • PBX features don’t change - no productivity enhancements

  9. Methods to Migrate • IP PBX • “Rip & Replace” • Full IP telephony features • Potentially high Capex, installation, network upgrades, training

  10. PSTN Local/LD DataProvider Customer Premise IP TDM Router/LAN Premise Gateway IP IP PBX with IP Voicemail IP phones Methods to Migrate

  11. Where “Rip and Replace” Fits. • Many greenfield deployments. • New business with substantial cash.

  12. Methods to Migrate • IP-Enable Existing PBX • Gateways connect remote locations. • Extensive equipment reuse, low Capex. • Reduced calling and enhanced integration, mobility, applications. • Locations from Boston to Bangalore 4-digit dial, requiring same VMS, ACD

  13. Methods to Migrate

  14. Where “IP-Enable Existing PBX” Fits. • Enterprise with multiple locations: local, regional, global. • Require close integration - seamless office. • Converged mobile/landline communications.

  15. Methods to Migrate • IP-Enable Existing PBX Handsets • Eliminate existing PBX, keep existing handsets. • Deploy open source IP PBX. • Extensive equipment reuse, low Capex. • Reduced calling and enhanced integration, mobility, applications. • Handsets from multiple vendors on same IP PBX.

  16. Methods to Migrate

  17. Where “IP-Enable Existing PBX Handsets” Fits. • Enterprise with existing PBX investment. • Enterprise with remote offices on disparate vendor platforms. • Enterprise requiring reduced costs, low Capex VoIP migration, converged applications.

  18. Methods to Migrate • Hosted IP Telephony from Service Provider, AKA “IP Centrex” • Access to full benefits of IP telephony • Reuse existing handsets • Reduced training • Lower Capex • Lower risk of obsolescence

  19. Methods to Migrate

  20. Where “Hosted IP Telephony” Fits. • Enterprise requiring outside management, maintenance of VoIP service, applications. • Fast growing enterprise requiring flexibility.

  21. Key Steps to IP Migration. • Establish solid business case • Cost savings, Productivity, Applications • Compare business case to migration options, VoIP vendor offerings • What is the “need” versus features, services without true applicability? • Does every worker “need” a new IP phone? • Does your enterprise need to own any new equipment? • Create a plan for execution • Network assessment, upgrades, training, business disruption

  22. Managed Migration to IP Telephony by Citel. • Last two migration options enable the ability to: DE-OBSOLETE YOUR ENTERPRISE PBX • What does this mean? • Manage migration to IP telephony based on business case, productivity enhancing features, and cost-savings while at the same time… • Leveraging as much existing PBX, network, & knowledge infrastructure as possible.

  23. De-Obsolete Your PBX, Scenario 1 • Keep Existing Handsets, Upgrade to Premises VoIP • Common among SMBs, finance/insurance health care, retail, education, municipal • Existing PBX in place. • Growth has led to increased costs, strained PBX capacity • Additional functionality required for certain users

  24. De-Obsolete Your PBX, Scenario 1 • Deployment • Citel’s Handset Gateways connect digital PBX handsets from multiple vendors to IP PBX • New IP handsets used in certain areas (executives, customer care, reception) • Migration completed in as little as one day

  25. Benefits Analysis • Simple installation, integration • Greatly reduced monthly telecom Opex • Next-gen applications, features for those who need them • Scalable • Up to 70% savings over Rip & Replace migration.

  26. De-Obsolete Your PBX, Scenario 2 • Centralized PBX, utilize IP to connect remote offices, enable next gen applications • Common among finance/insurance, retail, professional services • Central PBX with ADC, IVR, etc. in place. • Remote offices maintaining their own Key or PBX phone system • High Opex for inter-office communication, maintenance

  27. De-Obsolete Your PBX, Scenario 2 • Deployment • Citel’s Extenders used to connect handsets from remote locations to central PBX over IP. • Distance limitations of PBX eliminated. • Remote users can vary from home-based call center to large remote office.

  28. Benefits Analysis • Reduced office-to-office communications costs • Remote or home-based employees connected to corporate PBX • One platform to manage across enterprise

  29. De-Obsolete Your PBX, Scenario 3 • Keep Existing Handsets, Migrate to Hosted IP Service • Common among SMBs, finance/insurance, retail, professional services • May not have resources to manage additional network platform. • PBX or Key System in place. • Resources strained to maintain premises PBX • Next-gen application required for some users

  30. De-Obsolete Your PBX, Scenario 3 • Deployment • Citel’s Handset Gateways connect digital PBX handsets to Hosted IP service provider. • New IP handsets used in certain areas. • Migration completed based on Hosted IP timetable.

  31. Benefits Analysis • Simple migration to IP • Greatly reduced monthly telecom Opex • Next-gen applications, features for those who need them • Over 70% savings over Rip & Replace Migration

  32. Summary • Managed Migration to VoIP offers many economic, application, productivity benefits. • Any VoIP Migration should consider the business case first. • VoIP migration does not necessarily mean “Rip & Replace”. • Citel can help manage VoIP migration through effective use of existing infrastructure.

  33. For more information, or to speak with a Citel VoIP Migration Consultant: Email: info@citel.com Free White Paper: www.citel.com/10myths Toll Free: 1.888.454.7979

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