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Information Technology Support @ Montana State University

Information Technology Support @ Montana State University. UIT University Information Technology User Services montana.edu/ uit. MSU Technology Landscape. Network Connections IDs and Passwords Computer Resources Getting Help. Network Connections.

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Information Technology Support @ Montana State University

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  1. Information Technology Support@ Montana State University UIT University Information Technology User Servicesmontana.edu/uit

  2. MSU Technology Landscape • Network Connections • IDs and Passwords • Computer Resources • Getting Help

  3. Network Connections How your device connects to the MSU network and the internet. • MSU Domain -- “on the domain” • Ethernet/LAN -- “plugged in” • Wi-Fi MSU-Secure -- “wireless”

  4. IDs/Passwords GID NetID Banner -Banner Linux

  5. NetID • Two Formats • Depends on the service you are accessing. • a12b345 • a12b345@msu.montana.edu • Correct format is displayed on each login screen

  6. Passwords

  7. MSU Computer Software • McAfee EPO required • Ivanti LANDesk required • Spirion required • Microsoft Office 365OutlookExcelWordPowerPointand more…on up to five devices! • Webex • Box • Office 365 • Keeper

  8. Resources 1 Training HR MSU Library lynda.com Ask UIT 2 3

  9. Good to Know StuffBefore you callInformation that helps us help you - questions we will ask you • NetID • Ticket # • Network Name or IP Address of your computer: 153.90.168.38 • Network Name or IP of Printers: \\topaz\? • Server name for shared drives: \\opal\? or \\knox\? • How critical is the problem? (how many people impacted, what workflow is stopped?) • Back Slash=\ (on the Enter key) • Forward Slash=/ (on the ? key)

  10. Where do I get help? Department IT Leads College & Department Level IT Support desktop support • unique systems • most immediate response University Information Technology IT Infrastructure and Supportnetwork • phones • security • information systems • campus softwareAV • learning technologies • student labs Service Desk MSU enterprise services supporthelpdesk@montana.edu

  11. College & Department IT Support • CLSIThelp@montana.edu Letters and Sciences • EHHDIThelp@montana.edu Education Health and Human Development • AGIThelp@montana.edu Agriculture • CONIThelp@montana.edu Nursing • COEIThelp@montana.edu Engineering • CAAIThelp@montana.edu Arts and Architecture • AUXIThelp@montana.edu Auxiliary Services • FSIThelp@montana.edu Facilities Services • ExtensionIT@montana.edu Extension Services • LIBIThelp@montana.edu Library • HRIThelp@montana.edu Human Resources

  12. UIT Service Desk MSU Library First Floor M-F 8 AM-7 PM (or library hours) helpdesk@montana.edu 994-1777 (regular business hours)994-3737 (leave a message) Review these slides and learn much more on the IT Orientation page: montana.edu/uit/neo

  13. Questions?

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