Panasonic Communication Systems KX-TVS Voice Processing System Training - PowerPoint PPT Presentation

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Panasonic Communication Systems KX-TVS Voice Processing System Training

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  1. Panasonic Communication Systems KX-TVS Voice Processing System Training

  2. Table of Contents Table of Contents Page 2-4 Course Outline Page 5-7 KX-TVS75 Configuration and Hardware Page 8-9 KX-TVS100 Configuration and Hardware Page 10-12 KX-TVS200-1 Configuration and Hardware Page 13-25 Digital Integration Page 26 Quick Setup and Automatic Configuration Page 27-31 Live Call Screening Page 32-33 Two-Way Recording and Transfer Page 34-35

  3. Table of Contents Fax Transfer and Fax Management Page 35-36 Custom Service Page 37-40 Direct Mailbox Access Page 41 Intercom Paging Notification Page 42 Message Waiting Notification Devices Page 43 Multi-Lingual Service Page 44 Automatic Message Forward Page 45 Callback Number for Beeper Page 46 Daylight Savings Time Page 47 Holiday Service Page 48 Multiple Personal Greetings Page 49

  4. Table of Contents All Call Transfer to Mailbox Page 50 Voice Mail Integration Page 51 Analog Integration Page 52-54 Digital Integration Page 55-59 10 Steps to Digital Integration Page 60-64 Voice Processing Applications Page 65-80 Parameter Save Page 81 Parameter Load Page 82 KX-TVS50 Page 83-106

  5. Course Outline • Introduction • Initial Configuration and Hardware of KX-TVS75, KX-TVS100 and KX-TVS200-1 • System Features • System Programming • Analog vs. Digital Integration • 10 Steps to Digital Integration • Installation

  6. Course Outline • Voice Processing Exercises • Digital Integration • Mailbox Setup • Fax Transfer and Management • Mailbox Management • Recording Personal Greetings • Recording System Prompts and Company Greetings • Group Distribution Lists • Creating Custom Services

  7. Course Outline • Operator Assignment • Live Call Screening • Two-Way Transfer and Record • Intercom Paging Notification • Beeper Notification • Automatic Message Forward • All Call Transfer to Mailbox • KX-TVS50 • Hands on and Self study • Review

  8. KX-TVS75 Initial Configuration • Voice Processing System • Configured for 2 ports, 6 hours of voice storage • 62 User Mailboxes, 2 Manager Mailboxes • System is non-expandable

  9. KX-TVS75 Hardware • One Hard Disk Drive • Two CO inputs (RJ-11) • One RS-232C Connector (female) • One Rotary Switch

  10. KX-TVS100 Initial Configuration • Voice Processing System • Initially configured with 2 ports and 18 hours of voice storage • Expands to 4 ports with an additional CO card (KX-TVS102) • 62 User Mailboxes, 2 Manager Mailboxes

  11. KX-TVS100 Hardware • One Hard Disk Drive • One CO Card (KX-TVS102) • One Optional CO Card slot • One RS-232C Connector (female) • One Rotary Switch

  12. KX-TVS75/100 Specifications

  13. KX-TVS200-1

  14. KX-TVS200-1System Outline • The KX-TVS200 will initially be configured with NO ports and 32 hours of voice storage. • The maximum configuration will be 12 digital integrated ports or 6 analog integrated ports and 32 hours of voice storage. • A maximum of 1,024 mailboxes are available

  15. KX-TVS204 • A 4 port digital integration card can be installed in the KX-TVS200 only. • Each card allows two KX-TD data pairs to be connected providing 4 digitally integrated ports. • A maximum of 3 KX-TVS204 cards can be installed in the KX-TVS200-1.

  16. Slot 3 Slot 2 Slot 1 HDD KX-TVS200-1 System Outline

  17. Programming RS-232C Grounding Terminal AC Fuse Power Plug Power Switch KX-TVS200-1System Outline

  18. KX-TVS200-1System Configuration • 2 port analog or 2 port digital integration with 1 KX-TVS102 card installed.

  19. 4 port analog or 4 port digital integration with 2 KX-TVS102 cards installed. KX-TVS200-1System Configuration

  20. 6 port analog or 6 port digital integration with 3 KX-TVS102 cards installed. KX-TVS200-1System Configuration

  21. KX-TVS200-1System Configuration • 4 port digital integration with 1 KX-TVS204 card installed.

  22. KX-TVS200-1System Configuration • 8 ports digital integration with 2 KX-TVS204 cards installed.

  23. KX-TVS200-1System Configuration • 12 ports digital integration with 3 KX-TVS204 cards installed.

  24. KX-TVS200-1System Configuration • 8 ports digital integration with 2 KX-TVS102 cards installed and 1 KX-TVS204 card.

  25. KX-TVS200-1 Specifications

  26. Digital Integration (D-PITS) • D-PITS integration is the highest level of Voice Processing integration • D-PITS integration provides Out of Band signaling between the KX-TVS75/100/200 and the KX-TD system • Available on -1 KX-TD systems or later

  27. Quick Setup • This utility provides a quick way of programming the voice processing system for basic automated attendant or voice mail operation. The system prompts the installer to enter, modify or confirm various settings based on the PBX selected.

  28. Quick Setup • When a KX-T308/616 is selected as the PBX type, the KX-TVS75/100/200 will request that the installer provide the following information: • Which extensions will be connected to the KX-TVS? • Which extensions need a mailbox? • What is the last name of each mailbox owner? • What service (AA or VM) will be used for each of the ports for both day and night service? • System Administrators and system reset password • Time and date Note: The KX-T308/616 do not support MW lamps or VM integration

  29. Quick Setup • When a KX-T1232/336 or other manufactures PBX is selected as the PBX type, the KX-TVS will request: • Which extensions will be connected to the KX-TVS? • What is the last name of each mailbox owner? • What service (AA or VM) will be used for each of the ports for both day and night service? • System Administrators and system reset password • Time and date

  30. Quick Setup & Automatic Configuration • When a KX-TD816/1232 is selected as the PBX type the KX-TVS will request: • What is the last name of each mailbox owner? • What service (AA or VM) will be used for each of the four ports for both day and night service? • System Administrators and system reset password • Automatic Configuration require Digital Integration

  31. Live Call Screening • Live Call Screening allows a message to be screened as the message is being recorded into the users mailbox. The station user can monitor the message and decide whether to answer the call or not. This feature provides “answering machine” like operation of a voice mailbox.

  32. Live Call Screening • Live Call Screening is only available when the KX-TVS is digitally integrated with a KX-TD system and a LCS button has been assigned the proprietary telephone. • LCS is a password protected feature. • LCS has two modes. • In the Hands-Free mode the message will play through the speaker of the proprietary telephone. • In the private mode the telephone will alert the user with a ring tone. The user must then go off-hook to monitor the message.

  33. Live Call Screening • When a message is intercepted, the mailbox can be programmed to either continue recording the conversation, stop recording the conversation but keep the portion of the message which has been recorded to that point, or to delete the message. • Digital Integration required

  34. Two-Way Recording • Two-Way Recording allows the user of a proprietary telephone to record a conversation into their mailbox by depressing a Two-Way Record button. • Digital Integration required

  35. Two-Way Transfer • Two-Way Transfer allows a user of a proprietary telephone to record a conversation into another users mailbox by depressing the Two-Way Transfer button and then dialing the extension number or depress a DSS button. • Digital Integration required

  36. Fax Transfer • If a fax call is received by the KX-TVS, the system will automatically transfer the call to the designated fax extension. If the main fax extension is busy or does not answer, the system can be programmed to call an alternate fax extension.

  37. Fax Management • The fax manager will be notified when a incoming fax call is received. The KX-TVS can notify by either calling the fax managers extension or leaving a message in the managers mailbox. • The KX-TVS cannot determine if a fax transmission was completed. It will only determine if the call was successfully transferred to a fax extension.

  38. Custom Service • Custom Service provides a “tailor made” automated attendant port. Each telephone keypad digit can be assigned a specific function.

  39. Custom Service Functions include: • Transfer to mailbox • Transfer to operator • Go to another custom service • Change to VM service • Dial by name • Return to main menu • Transfer to extension • Exit • Return to previous menu • Change to AA service • Department dialing • Repeat menu • Fax transfer

  40. Custom Service

  41. Direct Mailbox Access • Direct Mailbox Access allows a user to enter his/her mailbox whenever they call the KX-TVS from their extension. • Digital Integration required

  42. Intercom Paging Notification • When the KX-TVS receives a call for an extension which is set for Intercom Paging Notification, the KX-TVS will page the party through the PBX’s internal or external paging system. The KX-TVS will state “I have a call for (Extension owners name)” and then wait for a programmable amount of time until the extension owner answers the page. • Up to eight paging zones (internal or external) can be assigned • Digital Integration required

  43. Message Waiting Notification Devices • When a new message is placed into a mailbox, the system will light the message waiting lamp on the telephone. In addition to the lamp, the mailbox can be set up out-dial to a beeper or telephone either continuously or on a scheduled basis. • Three devices can be assigned

  44. Multi-Lingual Service • Two languages other than the “English” system prompts can be recorded into the system. All subscriber and non-subscriber prompts can be recorded and selected by the user or programmer.

  45. Automatic Message Forward • New messages that have not been listened to by the user within a specific amount of time will be automatically forwarded or copied to another mailbox.

  46. Callback Number for Beeper Notification • When beeper notification is set for a mailbox, the system will request that the caller enter their callback number. When the system dials the beeper number it will provide the callback number. • Beeper callback notification modes: • Select -- Requests callback number • Before -- Requests number before leaving message • After -- Requests number after leaving message • Without -- Only requests number and does not let caller leave message

  47. Daylight Savings Time • Provides automatic system clock adjustments for daylight savings time.

  48. Holiday Service • 20 holidays can be programmed into the KX-TVS. On the assigned holidays, the KX-TVS will provide custom company greetings and alternate caller services.

  49. Multiple Personal Greetings • A busy, no-answer and after hours greeting can be recorded for each mailbox.

  50. All Call Transfer to Mailbox • When an incoming automated attendant call is directed to an extension with All Calls Transfer to Mailbox enabled, the KX-TVS will send the caller to the mailbox without dialing the extension. This feature is useful when a mailbox does not have an actual extension assigned to it. (i.e. traveling salespersons mailbox)