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Perpetual Motion: Considerations for Running a 24/7 Library in a 9 to 5 World. Rob Withers – Miami University. Considerations. Predominantly undergrad, residential Location: near parking, uptown Only public computing facility on campus. Journey towards 24/7.

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slide1

Perpetual Motion:

Considerations for Running a 24/7 Library in a 9 to 5 World

Rob Withers – Miami University

considerations
Considerations
  • Predominantly undergrad, residential
  • Location: near parking, uptown
  • Only public computing facility on campus
journey towards 24 7
Journey towards 24/7
  • Extended hours until 2 a.m. for finals
  • 24/5
  • 24/7
  • 24/5 redux (Fall 2009)
  • 24/7 redux (2010 - )
staffing service points
Staffing: Service Points
  • IMC / Videos through 10:00
  • Reference through midnight
  • Center for Info Mgmt through 2:00 a.m.
differing staffing models
Differing Staffing Models
  • Library staff
  • Security staff + vending machines
  • Unstaffed + limited service / vending machines
staffing circulation
Staffing: Circulation
  • 3 FTE overnight staff
  • 2 full-time staff scheduled at all times
  • 1-2 student employees
issues safety security support
Issues: Safety / Security Support
  • University Police substation
  • Cameras to identify suspects in event of crime
  • Emergency janitorial support (?!!)
issues custodial support
Issues: Custodial Support
  • 1 custodian per floor (first shift)
  • 2 custodians for building (2nd shift)
issues it printing
Issues: IT / Printing
  • IT assistance by phone 24 hours
  • Limited in-person printing support through midnight
  • Two stations for adding $$ for printing / copying
issues communication with staff
Issues: Communication with staff
  • Staff training possible in summers / winter term
  • Meetings for students after closings for holidays
  • LOTS of email and texting
  • Incident reports delivered by text
institutional background
Institutional Background
  • 15,460 Undergrad / 2,260 Grad Students
  • Central library + 3 branches
  • 360,000+ Checkouts / renewals yearly