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Defense Contract Management Agency Quality Assurance Directorate

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Defense Contract Management Agency Quality Assurance Directorate. Presented By: Michael Shields Executive Director, Quality Assurance March 15 th , 2011. Quality Assurance (QA) Directorate. Responsible for Agency Wide Implementation. Goal: Effectiveness & Efficiency.

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Defense Contract Management Agency

Quality Assurance Directorate

Presented By:

Michael Shields

Executive Director,

Quality Assurance

March 15th, 2011

quality assurance qa directorate
Quality Assurance (QA) Directorate

Responsible for Agency Wide Implementation



& Efficiency

qa training
QA Training
  • QA
  • Training

Assuring Conforming Products and Services

  • ASQ Certifications
      • Certified Quality Technician
      • Certified Quality Auditor
      • Certified Quality Manager
      • Certified Quality Engineer
      • 400 ASQ Quality Technician Certifications (FY11)
  • Managing Workforce Competencies
      • Move from commodity certification to skill sets
      • Assignment based competencies
      • First-line supervisory assessment and validation
qa tools
QA Tools
  • QA Tools

Integrated Tool Set

  • Supplier Risk Rating System
    • Evaluation based on
      • Past performance
      • Supply Chain vulnerability
    • Aggregated by weapon system
  • Risk assessment for Government Contract QA activities
  • Surveillance planning
      • Capturing corporate knowledge
      • Bringing tools into the 21st century
  • Use of real-time data
qa tools con t
QA Tools (con’t)

More Effective Use of Data

  • New Corrective Action Requests (CAR) Portlet Tool
    • Enterprise tool used to evaluate program effectiveness across Agency
  • First Line Supervisor (FLS) Workload Sampling Tool
  • Training Competency Assessment Tool (TCAT)
    • Developed and deployed this year
    • Allowsfirst-line supervisors to review and track competency and training needs
    • Initially deployed with 1910 QAR Skill sets
    • Other job series being added quickly for agency-wide use
qa policy
QA Policy
  • QA
  • Policy
  • Shift primary focus from Quality Control to Quality Assurance
  • New Quality Engineering Policy focused on analysis and preventive actions
    • Voting member of standards bodies influencing QA standards
  • Developing Acquisition Intelligence to buying commands
    • Teaming to write improved contractual QA provisions and performance incentives.
qa policy1
QA Policy

Enhanced Effectiveness and Efficiency Through Consistency

  • Process specific QA Instructions
  • New training policy
    • Shifts from commodity certification to competency certification
      • Based on specific work assignments
    • Core QA competencies based on ASQ body of knowledge
  • New CAR policy
    • Reporting to Primes for corrective action at vendors
    • Helping Primes with sub-tier Quality
working together
Working Together
  • Participating on the SAE G-19 committee
    • Writing test methods for testing process specified in SAE standard AS5553 Counterfeit Electronic Parts: Avoidance, Detection, Mitigation, and Disposition
    • DoD participation: DLA and DCMA
  • Participating on the SAE G-21 committee
    • Developing a standard based on AS 55553 applicable for mechanical parts and materials
    • Standard drafted February 2011: AS6174, Counterfeit Material Avoidance, Detection, Mitigation, and Disposition
      • Re-wrote Appendix E and F adding Traceability and Control of Suppliers
    • Preparing for industry vote for publication
    • DoD participation: OSD, DCMA, DLA, NAVSEA,
    • Army, and NAVAIR



Buying Commands

working together1
Working Together
  • To focus on risk mitigation and preventive actions
  • To reduce Quality Cost
  • To improve
    • Performance
    • Program/Weapon System
    • Readiness
  • To reduce
    • Lead-times
    • Non-Conforming Material
    • Repair/Rework



Buying Commands

  • Training
    • Integrating ASQ Body of knowledge
    • Shifted to Competency-based certifications
  • QA Tools
    • Real time date
      • Supporting GCQA planning, surveillance, and competencies
  • Policy
    • Quality Assurance vs. Quality Control
    • Quality Engineering Policy
    • Process Specific Instructions
    • New Training Instruction
  • Working Together
    • Improving the overall acquisition process