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Unification & Simplification Through: C ooperation I nnovation O pportunity.
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Unification & Simplification Through: • Cooperation • Innovation • Opportunity How IT Contributes to Business by leveraging Solution ArchitectureAssociation of Enterprise ArchitecturesExcellence, Trust, Collaboration and Commitment” – CTOCDaud Santosa Chief Technology OfficerDepartment of the InteriorWashington DC, April 12, 2006
Agenda • Background and Business Strategy • Common Challenges • DOI Business Strategy • IT contributes to Business Strategy • DOI Enterprise Initiatives • Example of developing Solution Architecture to solve Business Problem. • CTO Council and Service Oriented Integration Center of Excellence vision • Questions and Answers 1
Quote for today – Using Time • Discover your uniqueness; then discipline yourself to develop it.” – Jim Sundberg • “Behind an able man there are always other able men.” – Chinese Proverb • “It is not enough to be busy. The question is: What are we busy about?” – Henry David Thoreau • “Watch your thoughts; they become your words. Watch your words; they become your actions. Watch your actions; they become your habits. Watch your habits; they become your character. Watch your character for it will become your destiny. – Frank Outlaw 3
What are the Characteristics of theOn-Demand Government? Government Challenges Characteristics of an On Demand Enterprise Description Changing Expectation of Citizens, Threat, Partner (Other Federal Government), Catastrophe Able to sense and response in real time to the changing needs of citizens, partners, employees, and other governments Responsive “Responsive in real-time Collaboration across geographies (globally, governments and partners, managing skills shortages) Concentrating on core competencies – and using strategic bureaus partners to manage needs outside of these competencies Focused “Focus on what’s core and differentiating” Employing variable cost structure to operate at high levels of productivity Sustained budget & resource pressures Variable “Using variable cost structures” Able to handle changes in political, economic, and physical environment and manage consistent availability, security and privacy – around the world, around the clock Balancing demands of Security, Safety and Privacy Resilient “Resilient around the world, around the clock” 4
What are the common challenges (1)? • What problems are we trying to solve for both Business and IT perspective? • What business values are we proposing to both IT and Business executives? • How do we start building the future infrastructure to support the current and future on-Demand Government mission? 5
What are the common challenges (2)? • How do we scope the Business Requirements to leverage new technologies within the proper budget and resources? • How do we start leveraging the concept of reuse to reduce the risk for complex projects? • How do we overcome the culture barrier and educate the IT staff to adopt the new way of implementing IT in the future? 6
DOI Business Strategy Extend the breadth and depth of relationship among DOI communities To promote information sharing and collaboration among DOI Communities, Business partners, other Federal Governments, State and Local Reduce delivery channel costs and minimize transaction barriers. To move customers and transaction away from high manual to electronic channels such as Web, PDA, e tc. Consistency of DOI branding including our business partners and bureaus To emphasize the easy access to information or subscription Create customer satisfaction and protect privacy To create happier customers -- usually done in the area of Customer Support and Services To protect the privacy of our Customers, and Data. 7
External Customer Service Manage DOI Resources Law Enforcement Protection Public Information Management Customer Relationship Management Incident and LE Services 1 • Contact Mgmt • Registration & ID Mgmt • Personalization Emergency Management Services Product Dissemination Human Resources Mgmt. Information Dissemination 2 H 1 Financial Mgmt Field Interview Services Privacy Protection Track Evident and Management Services Records Accessibility & Protection M H Administrative Mgmt. Service Directory Case Management Services Information Resources Mgmt Product and Service Ideation L Monitoring & Evaluation Crime Pattern and Predictive Analysis Services HR Benefits & Comp. Admin Customer Outreach Product Development L HR Acquisition & Dev. Search and Rescue Service Outreach L Employee Relations Publishing Filing/Register Accounting H Analytic Reporting 14 H Collections Public Search L Correspondence Fee & Payment Processing H H 8 Facilities & Equipment Mgmt Public Records Retrieval Licensing L 2 Mobile Services Services Acquisition Order Fulfillment 8 IT Services Records Retention Training CallCenter L L 3 FEA BRM Mode of Delivery: Direct Service to Citizens FEA BRM Service to Citizens: Law Enforcement FEA BRM Mode of Delivery: Knowledge Creation and Mgmt FEA BRM Mgmt of Resources FEA BRM Support Services: Planning & Resource Allocation Policy & Regulation Development Legislative Relations Control & Oversight Systems Cost Criticality Hot Components Computer Aided Dispatched Jail/Detention Management 8
Enterprise DOI Initiatives Enterprise Business Application Projects Enterprise Infrastructure Projects • Financial Business Management System (DOI) • OCS Connect (MMS) • Incident Management And Reporting System (DOI/NPS) • Geospatial One Stop (DOI/USGS) • HSPD-12 • Enterprise Service Network • Law Enforcement Network • Active Directory & Messaging (External, Trust and non Trust) Services • PKI (Cybertrust) Services • Identity Management Services • Reduce Sign On (External, Internal) Services • Enterprise DOI Portal (OST Portal, HR Portal, OS Portal, USGS Portal, OCIO Portal, IMARS Portal) 10
User Interface HTML, XHTML, DHTML,XHTMLMP, VXML JSP, ASP VB VB, VBA, Windows GUI Presentation Portal Clever Path (CA) Broadvision Plumtree Viador Sun One Portal EPICENTRIC Webphere Portal Oracle SAP Tibco Backweb Web Content Management Zope, Extensis, NextPage, BroadVision, Documentum, FileNet, IBM Lotus Workplace, Interwoven, Microsoft, Open Market, Percussion Software, Stellent, Vignette Apache 126.96.36.199, Apache 188.8.131.52 Sun One Web Server 6.1 Lotus Domino MS IIS 6.0 Oracle Web Server Netscape Commerce Server 1.12 IBM HTTP Server Web Server Web Application Server Bea Web Logic, Brio Ondemand Svr, CITRIX, Cold Fusion Domino, ESRI App. Sver, JAM, JBOSS Oracle App Sever, SigmaPlot, Sybase EA Server, Tomcat 4.1.29, 5.0.14 Tuxedo Lite, IBM Websphere 2.02 IBM Websphere 3.5, IONA 3.01 Knowledge Management Clear Forest Convera Documentum FileNet IBM Lotus workplace Net Perceptions Entrieve Corel Paradox, DBASE 5,4,3 FileMaker Pro 4.0, FileMaker Pro 5.0, Foxpro ArcSDE, Informix 7.30uc5, Informix 7.23 uc1, Informix 7.12 uc1, Informix 9.2.1 Oracle DB2 8.1, Lotus Approach 97B, Lotus Approach 9, Lotus Approach 3.02, Access 95,97, Access 2000,2002, SQL Server 6.5 sp4, SQL Server 6.5,7, My SQL 4.01, My SQL 184.108.40.206.9 Databases Operating System DOS 6.22 Windows NT 3.1,95, 98,4.0 ,2000, XP Netware 4-6, OS/2 3.1 Sun Solaris 2.6, Sun Solaris 7.0, AIX, LINUX IT: Self-Expression or Science? Unify & Simplify!Example from DOI TRM (Subset) - Current 11
Gartner Research • “They found that simply developing an EA doesn’t generate benefits. CIOs need to apply EA in four aspects of their work to realize business value: • aligning IT with the business strategy, • communicating IT’s vision and value, • guiding IT investment and design decisions, and • changing business and IS behaviors.” Mark McDonald Group Vice Presidend & Head of Research 12
Enterprise Architecture and Solution Architecture linkage The Solution Architecture is the end-to-end architecture for a given project or IT initiatives. It includes the functional, non-functional and Operational aspect of the architecture. 13 Source: IBM
What are the Solution Architecture consists of: • Solution Objectives and Scope • High Level Business Requirement • Solution Overview Diagram • Use Case Model (Diagram and Text) • Non-functional Requirements • Component Model • Deployment / Operational Model • Architectural Decisions 15
Solutions Architecture Example: Using the Patterns for e-business, we identify the appropriate architecture patterns required for the solution. Allow users to (indirectly) communicate with each other (e.g. an email notifying Provide users direct access to someone of change in application status) Automated DOI business services n Self-Service o n i t o a i t r a g r e g Collaboration t n e t I Provide seamless n n I access to services Integrate o provided by s multiple i t multiple s Information Aggregation DOI legacy a application e applications c c i l c p A p A Extended Enterprise Integration with Bureaus, Aggregate information from Other Business Partners multiple individual applications processes 16 16
Solution Overview Diagram: Identify Application Pattern and Service Reference Model 19
Crime Analysis Users Solution Overview Diagram: Identify Service Reference Model Digital Asset Services::Document Management, Record Management Process Automation Services::Tracking & Workflow, Routing & Scheduling Incident & LE Services Self Service Extended Enterprise NIBRS Case Management Services Emergency Management Services Application:: Decomposition Tier Access Integration:: Role Based Personalization Security Services Central Violation Bureau (CVB) Back Office Services:: Integration IMARS Users Inquire & Update Services I N T E R N E T I N T R A N E T Consolidated Imars View Enterprise Integration Hub Authentication & Authorization Services Watch Office (DHS) Other Users Field Interview Services Record Management Services Customer Services::Customer Initiated Assistance::Self Service Other Agencies Track Evident and Property Services Back Office Services::Integration Customer Services::Customer Initiated Assistance::Self Service Information Aggregation CRM Services Messaging & Collaboration Collaboration Crime Pattern & Predictive Analysis Services GIS Services Administration Services Support Services::Security Management, Collaboration, Search, System Management 21
DOI Target of Self Service Enterprise Logical Solution Architecture for Small to Enterprise Application
Choose the best technology from TRM (example) to support the Enterprise Solution (Product Mapping) 24
Business Value Proposition • To identify the complexities and risks during the early stage of the planning • To provide the Solution framework in the RFP in order to provide guidance of “how” the vendors should provide response with the right information in the proposal. • To identify the operational aspects of the solutions including Data Center, Infrastructures (Network, Security, Hard wares and soft wares, etc), Helpdesk, etc. • To identify the pro and con of outsourcing vs. in-house. • To identify the skill sets that required to implement the systems including resources, training, and so forth • To estimate the cost of the overall projects, Integrated project plan and choose the right Solution and its vendors. 25
CTO Council and Service Oriented Integration Center of Excellence Vision 26
Overview of the Vision of Service Orientation Integration (SOI) Center of Excellence 27
The DOI SOI CoE focus in four major areas • Thought Leadership and Knowledge • Adopt patterns & framework • Define and maintain DOI • Enterprise Solution Architecture Framework • Survey external sources such as • Gartner Research or others, Redbooks, White Paper, and Best Practices • Develop DOI Reference Architecture • Adopt Emerging Technology/R&D • Delivery Excellence • Leverage senior skills • Assist troubled projects • Conduct Solution and design • reviews • Provide method expertise • Business value Analysis • Community Building and Communications • Facilitate teaming • Build and maintain a website for • sharing and communication • Establish a direct channel for • technology transfer from CoE to OCIO • Establish Collaboration to Bureaus and Business Partner to promote asset Reuse • Delivery Capability • Develop & manage skill sets • and roadmaps • Provide proactive mentoring • Assist CoE in implementing proof of concept with the new technologies 28
My Information: Daud Santosa Chief Technology Officer Department of the Interior Office: 202-208-5064 Cell: 202-320-6791 firstname.lastname@example.org 29