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Universal Communications Principles – Print Materials • Simplify & avoid duplicative paperwork • Offer to read aloud & explain • Check reading level (ideal 5th-6th grade) • Plain language principles • Show or draw simple pictures • Focus only on key points • Emphasize what the patient should do • Minimize information about anatomy & physiology • Underline or Circle key points
Reader – Friendly Print Materials • Simple words (1-2 syllables) • Short sentences (4-6 words) • Short paragraphs (2-3 sentences) • No medical jargon • Headings and bullets • Lots of white space
Are Patient Education Materials User Friendly? • Check reading level (tools, spelling, options, readability) • Aim for <8th grade • Ask following 5 questions