Creating a Learning Organization Through the AHCA/NCAL Quality Award Program. Demi Haffenreffer, RN, MBA President Haffenreffer & Associates, Inc. www.consultdemi.net. Outline. Baldrige scoring, key terms & concepts Elements of a “ Learning Organization” Panel discussion
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Demi Haffenreffer, RN, MBA
Haffenreffer & Associates, Inc.
(1) Reacting to Problems (0-25%)
(2) Early Systematic Approaches (30-45%)
(3) Aligned Approaches (50-65%)
(4) Integrated Approaches (70-100%)
for making a mistake
ElderWood Senior Care, Inc
Williamsville, New York