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Online Shopping Self-Defense. Juzen Ruelos . Principal Program Manager, Engineering . Objectives. Learn what online shopping is Learn 5 easy self-defense tips Spot real life examples Summarize what we’ve learned . What is Online Shopping . Definition

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online shopping self defense

Online Shopping Self-Defense

Juzen Ruelos

Principal Program Manager, Engineering

Online Shopping Self-Defense

objectives
Objectives
  • Learn what online shopping is
  • Learn 5 easy self-defense tips
  • Spot real life examples
  • Summarize what we’ve learned

Online Shopping Self-Defense

what is online shopping
What is Online Shopping

Definition

Online shopping or online retailing is a form of electronic commerce which allows consumers to directly buy goods or services from a seller over the internet using a web browser on a PC or mobile device.

Data

  • Sales totaled $142.5B in US alone in 2011
  • 42% of Americans shopped mostly online in 2012
  • U.S. retail sales estimated at $362B by 2016
  • 60% of consumers shop online at least quarterly

Online Shopping Self-Defense

five self defense tips
Five Self-Defense Tips

Tip # 1 - Get the details

  • Know who you’re dealing with
  • Know what you’re buying
  • Know what it will cost
  • Check out the terms of the deal, like refund policies and delivery dates

Online Shopping Self-Defense

five self defense tips1
Five Self-Defense Tips

Tip # 2 - Pay by credit card

  • Credit card transactions are protected by the Fair Credit Billing Act
  • You can dispute charges under certain circumstances and temporarily withhold payment while the creditor investigates

Online Shopping Self-Defense

five self defense tips2
Five Self-Defense Tips

Tip # 3 – Keep records

  • Print or save records of your online transactions
  • Keep information that may include product description, price, online receipt, emails between you and the seller
  • Review your credit card statements
  • Be on the lookout for charges that you don’t recognize

Online Shopping Self-Defense

five self defense tips3
Five Self-Defense Tips

Tip # 4 – Protect your information

  • Don’t email your financial information
  • Buy from reputable websites that use encryption
  • Check the online store’s privacy policy

Online Shopping Self-Defense

five self defense tips4
Five Self-Defense Tips

Tip # 5 – Report online shopping fraud

  • If you have problems during a transaction, try to work them out directly with the seller, buyer, or site operator
  • If that doesn't work, file a complaint with the appropriate agencies
  • See Appendix I for a list of agencies

Online Shopping Self-Defense

spot real life examples
Spot Real Life Examples

Online Shopping Self-Defense

spot real life examples1
Spot Real Life Examples

Online Shopping Self-Defense

spot real life examples2
Spot Real Life Examples

Online Shopping Self-Defense

spot real life examples3
Spot Real Life Examples

Online Shopping Self-Defense

summary the do s and don ts
Summary – The Do’s and Don’ts

Online Shopping Self-Defense

juzen ruelos principal program manager engineering
Juzen Ruelos

Principal Program Manager, Engineering

Online Shopping Self-Defense

slide15

Appendix

Online Shopping Self-Defense

appendix i resources
Appendix I: Resources
  • Federal Trade Commission (FTC) – http://www.ftc.gov/
  • Attorney General (general site) – http://www.naag.org
  • Consumer Protection Agency – http://www.consumeraction.gov/
  • Better Business Bureau – http://www.bbb.org/
  • Consumer Reports – http://www.consumerreports.org/cro/shopping-websites/buying-guide.htm
  • US Government online safety website – http://www.onguardonline.gov/
  • CNET Online Shopping Tips – http://reviews.cnet.com/2744-32390_7-866-2.html
  • Norton by Symantec : Tips for Shopping Online – http://us.norton.com/clubnorton-tips-for-safe-online-shopping/

Online Shopping Self-Defense